• Managed end-to-end projects for top clients in strategic Consulting Firms, ensuring timely delivery and client satisfaction.• Developed strong client relationships to drive business growth and secure repeat business opportunities.• Led and coached 1-2 people teams to enhance their skills and performance in project delivery.

Client Relationship Management - Cultivated strong client relationships through understanding needs, gathering feedback, and identifying opportunities.Benefits Management - Tracked and coordinated employee benefits insurance policies (Health and Risk)renewals across EMEA, Americas, and APAC regionsProject Management - Worked on the client Projects (Onboarding, implementation and Ad-Hoc) withstakeholders. Manage the timeliness of client deliverables - before, during, and… Show more Client Relationship Management - Cultivated strong client relationships through understanding needs, gathering feedback, and identifying opportunities.Benefits Management - Tracked and coordinated employee benefits insurance policies (Health and Risk)renewals across EMEA, Americas, and APAC regionsProject Management - Worked on the client Projects (Onboarding, implementation and Ad-Hoc) withstakeholders. Manage the timeliness of client deliverables - before, during, and after renewal orimplementation.Reporting and Data Analysis - Prepared detailed reports, dashboards, and PPTs for weekly and monthly client calls. Delivered reporting from GBM Analytics to support Account Administration team.Coordination with internal teams - Partnered with local consultants and stakeholders to assess renewal rates, revenue forecasts, and essential metrics for the purpose of optimizing customerretention strategies. Show less

Project Management and Stakeholder management.Managing the tickets on Service Now raised by the Users or Stockholders and helping them to resolve their Issue. Assigning the tickets to the all team members based on the complexity.Supporting various Pharma-based systems (Oracle tools) as a business admin and providing resolutions to the users as per the request received in ServiceNow, Remedy and Mail.Assist Onshore partners calls to take business decisions and managing the… Show more Project Management and Stakeholder management.Managing the tickets on Service Now raised by the Users or Stockholders and helping them to resolve their Issue. Assigning the tickets to the all team members based on the complexity.Supporting various Pharma-based systems (Oracle tools) as a business admin and providing resolutions to the users as per the request received in ServiceNow, Remedy and Mail.Assist Onshore partners calls to take business decisions and managing the development execution of various Ad Hoc Tasks. Coordinating with the clients & Onshore (UK & US based) on daily basis for improving the scope of engagement or any issues/escalations.Weekly and monthly report creations, SOP creations and Dashboards and maintaining all the internal trackers. Also worked on UAT project, Script writing and script validation. Show less

Delivered comprehensive technical assistance to current EE clientele regardingnetwork troubleshooting, signal optimization, internet usage problems anddevice-related challenges across phone calls, chats and emails.Delivered quality standards for various operational areas & ensuring ahigh-quality customer experience, while following the SLAs and work processesDelivered key performance targets like customer satisfaction, agreed SLA/ TAT/ RR/financial target and… Show more Delivered comprehensive technical assistance to current EE clientele regardingnetwork troubleshooting, signal optimization, internet usage problems anddevice-related challenges across phone calls, chats and emails.Delivered quality standards for various operational areas & ensuring ahigh-quality customer experience, while following the SLAs and work processesDelivered key performance targets like customer satisfaction, agreed SLA/ TAT/ RR/financial target and quality compliance Recommended. Show less