1. Applied Six Sigma DMAIC cycle to the owner servicing funnel; identified leakages and determined causes2. Recommended actionables to reduce Turn Around Time; achieved 8% increase in closure rate; 6% increase in revenue3. Restructured old call disposes and recommended new ones; reduction in dispose errors from 18% to 10%4. Identified good practices and non-value adding tasks by performing ‘Day In Life Of’ studies; recommended actionable5. Achieved 23% reduction in inbound and missed calls; improved customer satisfaction and saved 12+ man hours monthly

Development of a comprehensive recommendation report for modernization of jails in the state of Punjab1. Evaluated in-jail factory model, scrutinized each and every process using Gantt and Pareto charts with necessary data points and customized key methodologies to achieve better consistency and efficiency in jail factories2. Concluded 4 best practices to be implemented after analyzing best practices in 50+ jails of various countries3. Prepared a report to be presented to the Chief Minister of PunjabEvaluation of consumer behavior and habit formation of FMCG products in rural context1. Surveyed 100+ rural inhabitants and 37 shopkeepers from 11 villages of two districts of Gujarat to evaluate the causes for usage of non-branded products to draw insights on the changing purchasing habit of rural consumers2. Compiled cases on the psychological factors which influence mindset of rural consumer’s brand picking decisions like particular attributes of products, advertisements, retailer word-of-mouth, product placement