About MeWith a rich background in security management and customer service, enhanced by a solid educational foundation in Global Business Management and Commerce, I bring a comprehensive skill set and proactive approach to my professional roles. I graduated from Kurukshetra University with a Bachelor of Commerce and recently completed a specialized program in Global Business Management at Sault College of Applied Arts and Technology, focusing on the intricacies of international trade and business strategies.Professional JourneyMy career spans various roles from administrative support at Banerjee Academy and Purolator Inc., to dynamic security positions across several high-profile firms in Toronto, including GARDA WORLD and Emergency Security Management. These roles have sharpened my abilities in crisis management, risk assessment, and implementing effective security measures, where I spearheaded initiatives that enhanced safety and operational efficiency significantly.Leadership and SkillsLeadership for me means setting a clear example and enabling others to achieve their best. Whether it was leading emergency preparedness training or enhancing team collaboration during critical security incidents, I've consistently fostered environments that prioritize safety and efficiency. My technical acumen spans Microsoft Office, data analysis, and crisis management, while my soft skills include conflict resolution, effective communication, and strategic problem-solving.Let's ConnectI am keen to connect with professionals from all industries to share insights and explore potential collaborations. Let's discuss how we can drive progress together
-
Customer Service RepresentativeGardaworldToronto, On, Ca
-
Customer Service RepresentativeGardaworld Apr 2023 - PresentToronto, Ontario, Canada● Spearheaded the implementation of secure access control protocols, achieving a 90% reduction in unauthorized entries and exits.● Led the deployment of advanced surveillance systems, resulting in an 85% increase in threat detection capabilities.● Established and maintained strong partnerships with emergency services, improving response times by 75% during critical incidents.● Conducted regular safety audits and risk assessments, ensuring compliance with industry standards, and reducing potential liabilities by 80%.● Developed and delivered comprehensive training programs for staff on emergency procedures, contributing to a 90% improvement in emergency readiness. -
Security Guard, Retail And Loss PreventionEmergency Security Management (Esm) Nov 2022 - Jul 2023Toronto, Ontario, CanadaStrong conflict resolution skills to prevent any potentially volatile situations and adhered to rules and regulations while preparing accurate reports. Whereas effectively monitoring customer traffics to identify high-risk individuals and prevent product theft. -
ConciergeExceptional Security Jan 2022 - Nov 2022Vaughan, Ontario, Canada● Reported critical situations promptly to supervisors, achieving a 75% response rate within established timelines, ensuring swift resolution of security incidents.● Collaborated effectively with fellow security personnel, enhancing teamwork and communication by 80% during emergency situations.● Demonstrated composure and assertiveness in high-pressure scenarios, leading to a 75% reduction in escalations and maintaining a calm and controlled environment.● Utilized critical thinking skills to assess and address security risks, resulting in a 70% improvement in risk mitigation strategies.● Applied extensive knowledge of safety, health rules, and quality control standards, contributing to an 80% decrease in safety violations and incidents.
-
Administrative AssistantPurolator Inc. Oct 2021 - May 2022Etobicoke, Ontario, Canada● Applied expertise in shipping procedures, routes, and rates to determine optimal shipping methods, resulting in a 90% reduction in shipping costs while maintaining delivery timelines.● Utilized advanced knowledge of materials handling to increase warehouse productivity by 85%, streamlining processes and improving efficiency.● Trained and supervised warehouse staff in proper equipment and tool utilization, leading to a decrease in equipment downtime and a 10% reduction in operational costs.● Implemented quality control measures that resulted in an 80% accuracy rate in inventory management, reducing errors and improving order fulfillment accuracy.● Collaborated with logistics teams to optimize transportation logistics, achieving a 90% improvement in on-time delivery performance. -
Customer Service RepresentativeBurger King Sep 2020 - Aug 2021Karnal, Haryana, India● Delivered exceptional customer service to an average of 50 new clients daily, achieving a 90% success rate in meeting their product preferences, and enhancing customer satisfaction and loyalty.● Cultivated open and collaborative relationships with colleagues, contributing to an 80% increase in team productivity and morale.● Earned the highest REV (Restaurant Excellence Visit) score of 97% in the region by consistently maintaining high standards of service and quality.● Received positive feedback from customers, achieving a 95% satisfaction rate based on surveys and reviews, highlighting a commitment to excellence in customer service.● Implemented effective sales strategies, leading to an increase in up-selling and cross-selling opportunities, driving revenue growth. -
Administrative AssistantBanerjee Academy Jul 2019 - Aug 2020Karnal, Haryana, India● Managed the phone system, answering inquiries and directing clients to the appropriate team members with a 95% accuracy rate, ensuring efficient communication and customer satisfaction.● Extended a warm welcome to all visitors, addressing their queries with professionalism and empathy, resulting in a 90% positive feedback rating on customer experience surveys.● Scheduled and organized meetings, maintained calendars, and provided comprehensive administrative support, improving team efficiency by 85%.● Exhibited proficient problem-solving skills, guiding clients toward suitable support resources and resolutions, reducing escalations.● Implemented streamlined processes for managing incoming calls and inquiries, reducing response times by 90% and enhancing overall customer service.
Mohit Kumar Education Details
-
Global Business Managment -
Business/Commerce, General
Frequently Asked Questions about Mohit Kumar
What company does Mohit Kumar work for?
Mohit Kumar works for Gardaworld
What is Mohit Kumar's role at the current company?
Mohit Kumar's current role is Customer Service Representative.
What schools did Mohit Kumar attend?
Mohit Kumar attended Sault College Of Applied Arts And Technology, Kurukshetra University.
Not the Mohit Kumar you were looking for?
-
Mohit Kumar
Devops Engineer | Aws Certified Solutions Architect-Associate | Openshift | Kubernetes | Github | Github Actions | Jenkins | AnsibleCaledon, On1gmail.com -
Mohit Kumar
Sourcing | Procurement | Scm | Sap/Ariba | Pmp® | B-Tech | Mba |Greater Toronto Area, Canada -
-
-
Mohit Gautam
**🔍 Hiring Across Canada/Usa! | Office Administrator | It Project Manager | Business Analyst | Qa Engineer | Change Management ConsultantNoida3diverselynx.com, ustechsolutions.com, nrconsultingservice.com
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial