Mohit Singh, Rrc®, Ris Email & Phone Number

● Provided a full range of customized financial solutions using a basic financial planning approach focused on building and maintaining long term relationships● Managed day to day activities of a team in the absence of branch manager; providing support through ongoing coaching and feedback to help individuals meet their goals and business objectives● Developed, enhanced and implemented business and sales plans in order to increase branch profitability● Coached the team members on client advice and education, problem resolution and prevention at first point of contact● Reviewed credit applications for the branch and reduced risk by 65-70%

Toronto, Canada Area

• Reviewed Pre-trade Know Your Client (KYC)• Provided support and acted as information resource for Approved Persons• Reported as required any Approved Persons who may be subject to supervisory requirements, including initial Outside Business Activities (OBAs) in keeping with policies and procedures• Performed website reviews for an Approved Persons, making sure marketing materials used are within compliance

Toronto, Canada Area

● Developed sales strategies through retention, acquisition and expansion of existing and new client relationships; participated in outbound sales calls to customers and prospects● Recognition received for consistently being the top performer at Net Promoter Score (NPS)● Implemented training and delivered exceptional assistance and guidance to staff in order to carry out quick steps in achieving goals● Engaged with clients proactively to understand and uncover their banking needs, as well as identifying sales and referral opportunities for personal banking, lending, and investments● Generated new business by promoting, cross-selling and servicing a full range of banking products● Coordinated portfolio reviews with clients to regularly evaluate an investment's performance towards achieving their long-term financial goals like investment and retirement planning● Performed Enhanced Due Diligence on customers deemed high risk, and suggested account restrictions and/or account closures based on risk to the institution

• Delegated and supervised work allocation of team members in manager’s absence• Reduced lead time on pension quotation and documentation from average of 800 hours per year to 325 hours per year by an automation of manual process• Awarded ‘Mentor With An Impact’ for the training of new operations staff and recurring training program for existing staff

• Assessed various organizational processes; recommend actions to improve process efficiency and to resolve issues; develop supporting process documentation • Focussed on key performance indicators to understand and correct compliance issues• Conducted weekly standard operating procedure reviews, performing Root Cause Analysis (RCA) and follow up with team members for remediation of errors, non-compliant instances etc

• Transferred out of different pension plans (Define Benefits and Define Contributions) that include review and calculation of final benefits• Maintained service level agreements for all business areas by ensuring daily operations are completed in a timely manner and comply with regulatory requirements

• Created a positive relationship by engaging customers in a range of sales, service and informational conversations through an excellent verbal and written communication skills• Completed data analysis using the contact center application - Customer Relationship Management (CRM) tool for documentation and compliance purposes• Demonstrated strong interpersonal and problem solving skills to enhance productivity• Developed business flow charts which mapped out the entire process for handling escalated inbound calls and increasing quality accuracy• Exhibited the ability to multi-task and work independently in a fast-paced environment with a minimal supervision

Financial Planning

International Business Management

Bachelor Of Science - Bs, Hospitality Administration/Management