• Manage & support hybrid Exchange environment & SafeNet MFA • Monitor & audit Office 365 activity to uphold security posture• Utilize PowerShell scripts & Ansible to automate daily tasks• Troubleshoot & resolve ServiceNow tickets • Led project to consolidate admin account aliases in SafeNet• Led project to implement Microsoft Defender for Identity in the organization• Develop and update NYSIF procedures/documentation

• Federal contractor for USMA West Point• Provide remote/on-site IT Support for military & civilian staff• Troubleshoot & resolve issues with Microsoft 365 apps & services• Assist users with Army 365 migration• Adhere to DoD Directives 8570.01-m & 8140 to enhanceprotection & availability of DoD information• Manage devices & users in Endpoint/Azure AD to ensuredevice compliance & to maintain security posture• Image devices with West Point image• Work with vendors to initiate repair requests for warrantieddevices

Provide Microsoft 365 technical support to administrators and users. - Installation, configuration, and troubleshooting of Microsoft 365 products and services on various platforms, such as Windows and macOS.- Update Microsoft 365 subscriptions & assist customers with obtaining the best services based on organizational requirements- Help administrators and educators stay productive and maintain organizational needs during COVID-19 through the use of Microsoft Teams- Assist clients with migrating from on-premise servers to Office 365 cloud and troubleshooting issues during the migration process- Accurately documenting all work and troubleshooting steps and updating internal Knowledge Base- Researching issues and finding/developing appropriate solutions - Team collaboration to enhance support experience for clients

Served as a Produce Associate at Wal-Mart. Tasks included unloading produce, organizing the produce using FIFO, stocking the sales floor, assisting & communicating with customers & maintaining a clean and safe environment on the sales floor. Other tasks included inventory checks, performing donations & marking down or scanning out products that can no longer be sold.

Served as a Merchandise & Customer Assistant at Sears. My primary tasks consisted of unloading & stocking merchandise on the sales floor and assisting customers with any inquiries they had. Other tasks included updating the signage for the merchandise & marking down items.