- Provide technical support and assistance to employees and customer regarding hardware, software, networking, and other IT-related issues. Troubleshoot problems, resolve technical issues promptly, and escalate complex issues to appropriate teams or vendors when necessary.- Oversee the maintenance and upkeep of IT systems, including servers, workstations, printers, and other hardware devices. Ensure systems are updated, patched, and properly configured to optimize performance and security- Support and fix the company's network infrastructure, including LAN, WAN, and Wi-Fi networks. Monitor network performance, identify potential issues, and implement solutions to ensure reliability, stability, and security.- Support and fix the company's network infrastructure, including LAN, WAN, and Wi-Fi networks. Monitor network performance, identify potential issues, and implement solutions to ensure reliability, stability, and security.- Implement and enforce IT security policies, procedures, and best practices to protect company data and systems from unauthorized access, breaches, and cyber threats. Conduct regular security assessments, audits, and training sessions to promote security awareness among employees.- Identify opportunities for process improvements, automation, and efficiency enhancements within the IT department. Implement strategies to streamline workflows, reduce downtime, and enhance overall IT service delivery.

- Lead a team of IT Helpdesks, providing guidance, direction, and support to ensure efficient and effective IT operations. Delegate tasks, set priorities, and monitor team performance to meet departmental goals.- Coordinate with external vendors and service providers for IT-related services, including hardware procurement, software licensing, maintenance contracts, and technical support agreements.- Evaluate vendor performance and negotiate contracts to ensure cost-effectiveness and quality service delivery.- Lead IT projects and initiatives, such as system upgrades, software deployments, and infrastructure improvements. Develop project plans, manage timelines and budgets, and coordinate resources to ensure successful project outcomes.- Take care of account and authorization administration in, among other things, Active Directory - Handle cases via case management system.- Collaborate with our Ops and Sales team to improve and update systems- Coordinate with external vendors and service providers for IT-related services, including hardware procurement, software licensing, maintenance contracts, and technical support agreements. Evaluate vendor performance and negotiate contracts to ensure cost-effectiveness and quality service delivery.

- Provide technical assistance and troubleshooting support to employees for hardware, software, and network-related issues. Respond to help desk tickets, phone calls, and emails promptly to resolve IT problems and minimize downtime.- Install, configure, and maintain desktops, laptops, printers, scanners, and other hardware devices used by employees. Perform routine maintenance tasks, such as hardware upgrades, repairs, and replacements as needed.- Install, configure, and update software applications used by employees, including operating systems, productivity suites, and specialized FMCG software. Ensure software licenses are up to date and compliant with legal requirements.- Assist in the setup, configuration, and troubleshooting of local area networks (LANs), wireless networks, and network peripherals. Help maintain network infrastructure components, such as routers, switches, and firewalls.- Implement and maintain data backup procedures to safeguard critical business data and ensure data integrity. Monitor backup systems, perform regular backups, and test data recovery processes to minimize the risk of data loss.Assist in the implementation and enforcement of IT security policies and procedures to protect company data, networks, and systems from unauthorized access and cyber threats. Help administer security solutions, such as antivirus software, firewalls, and intrusion detection systems.