@St John Ambulance WA

Kinetic IT @ Woodside Energy Limited, WA• • ITIL - Service-now: Follow guidelines, procedures, policies, record incidents, resolutions, and maintains knowledge base.• Design, implement, and maintain enterprise-level network infrastructure.• Administration of Wireless Networks, including both indoor and outdoor mesh access points (APs).• Configure and optimize network components such as routers, switches, and firewalls.• Monitor network performance and troubleshoot issues to ensure high availability and reliability.• Collaborate with cross-functional teams to support network-related projects and initiatives.• Participate in on-call rotation for after-hours support and incident response.• Regularly monitor network nodes throughout the organization, ensuring compliance with technology standards for improved performance and reliability.• Document and maintain network configurations, diagrams, procedures, and troubleshooting steps. Also, to maintain the Configuration Management Database (CMDB) for network devices to ensure accurate record of network infrastructure. • Review Hand Over To Support (HOTS) processes to ensure a smooth transition from project teams to Business-As-Usual (BAU) operations.• Provide technical network support and guidance to end-users and other IT teams.• Establish and uphold network security protocols to safeguard the enterprise network.• Oversee the management of network infrastructure across multiple locations to ensure reliability of both onshore and offshore assets.• Develop and implement networking strategies encompassing routing, switching, DHCP setup, and the deployment of advanced technologies such as 802.1X, NAC, NAT, … etc.• Deploy access management systems and technologies, demonstrating proficiency with tools such as ISE, Active Directory, NAC to enhance network security and access control.• Maintain the Configuration Management Database (CMDB) for network devices to ensure accurate record of network infrastructure.

Kinetic IT @Woodside Energy Limited, Karratha, WA• • Assist in the design, implementation, and maintenance of network infrastructure components.• Support network operations, including monitoring and troubleshooting network devices and systems.• Configuring and deploying network equipment such as routers, switches, and firewalls.• Participate in network security measures and ensure compliance with company policies and industry standards.• Provide technical support to end-users for network-related issues.• Document and maintain network configurations, diagrams, procedures, and troubleshooting steps.• Evaluating and executing network upgrades to be complaint with tech currency.• Contribute to various network projects and initiatives.

Kinetic IT @Department Of Justice• Provide technical support on-site and remotely for hardware and software issues, within a judicialenvironment.• Handle setup and support for remote work technologies, like VPN and remote desktop, specificallycatering to the needs of judges and magistrates.• Ensure the reliability and performance of computer systems crucial for court operations.• Troubleshoot and resolve technical issues for users.• Manage computer systems performance and ensure reliability.• Respond to technical assistance requests promptly.• Document troubleshooting steps and internal procedures.• Perform desktop-level fixes, including software installation and upgrades.• Monitor network and system performance, reporting issues to management.• Adhere to company policies and maintain data confidentiality.• Travel as needed for system installations and troubleshooting.

Configure Mobile Device Management System (Zulu Desk), iOS device enrolment program, creating groups, purchasing apps via volume purchase program, and creating WI-FI profiles for iPads.Built and maintain computer systems and performed various upgrades; advanced printing setup and upgrading software and hardware.