Mohsin Shaikh Email & Phone Number

Mumbai, Maharashtra, India

Mumbai, Maharashtra, India

Spearheaded integration and architecture management for CRM/Contact Center applications, Zoho CRM Plus, encompassing all customization aspects.• Successfully deployed WhatsApp bots, streamlining communication via automated messaging, thereby enhancing operational efficiency.• Led numerous integration projects spanning from CRM, ERP, P2P, and Health care applications.• Conducted comprehensive analysis of existing IT systems, architectures, and processes, proactively identifying areas for enhancement and risk mitigation.• Designed and implemented innovative IT solutions, resolving complex issues and optimizing organizational workflows.• Ensured compliance with regulatory standards by maintaining robust systems processes and implementing necessary controls.• Pioneered the development of novel IT methodologies tailored to business needs, driving continuous improvement.• Provided regular updates and insightful reports to stakeholders, effectively communicating progress, challenges, and key milestones.• Advised management on strategic IT initiatives, highlighting opportunities for improvement and potential risks within the IT infrastructure.• Collaborated with key stakeholders to align IT strategies with overarching business objectives, fostering synergy and maximizing value creation.

Kandivali

Conducted requirements gathering, process analysis, and documentation for specific projects, contributing to the successful delivery of key outcomes. Collaborated with stakeholders to define project scope, objectives, and deliverables, ensuring alignment with business goals and priorities. Analyzed data, identified trends, and provided insights to support data-driven decision-making and strategic planning initiatives. Facilitated communication and collaboration between cross-functional teams, addressing concerns, resolving conflicts, and driving consensus on project requirements and timelines.