- Generated weekly and monthly reports outlining key customer and sales metrics,allowing for informed decision-making.- Achieved 100% customer satisfaction ratings from major clients through regularfeedback and proactive problem resolution.- Managed and sustained growth-centric relationships with Key Accounts andensured 100% retention.- Understood development requirements including new integrations and existingfeature updates.- Conducted Executive Business Reviews with Key Accounts to have more datadriven conversations with them.- Collaborated with product team to expedite development process whilemanaging expectations of accounts, delivered 90% of request features oncommitted timelines.- Informed key accounts of product updates and new integration, resulting in toimprove product adoption rate.

Did competitor analysis between different brands. Brainstormed campaign ideas.Worked with the design team on new campaigns, posts and page management.Optimized social media pages for better engagement.Analyzed post analytics to gauge the success of campaigns.

Performed market analysis and research on competitors.Worked closely with the sales team by bringing in and negotiating with potential clients.Assisted with writing proposals for new clients.