• Lead efforts to enhance the digital customer journey, ensuring seamless and user-friendly experiences across all digital touchpoints.• Oversee the Design, Development, and Deployment of Digital Solutions• Continuous Optimization of Digital Assets and Journeys• Program Management• Stakeholder Management

• Managed client integrations, fostering seamless collaboration with internal teams, vendors, and client technical teams.• Led end-to-end project management, delivering projects on time and within budget while meeting client expectations. • Successfully executed proof of concept for devices, ensuring client satisfaction.• Provided after-sales support, resolving technical issues promptly.• Implemented effective change management processes to adapt to client requirements and technological advancements.• Contributed to the development and launch of new products, collaborating with cross-functional teams.• Managed relationships with diverse stakeholders, including clients, vendors, and internal teams.

• Evaluate, document & analyze business requirements. • Coordinate with solution provider (External/Internal) on behalf of business user.• Develop Request for Proposal (RFP).• Facilitate the presentations/product demonstrations during the screening process.• Evaluation of proposed solutions on technological, functional & commercial grounds in coordination with concerned teams.• Develop & maintain project plan and associated project documents.• Identify and manage project dependencies and critical path.• Track project milestones and deliverables.• Coordinate with Quality Assurance Team and Business Users during System Integration Testing (SIT) and subsequently for User Acceptance Testing (UAT).• Coordinate and support the successful implementation of solutions.• Liaise with vendor & their consultants.• Prepare progress reports for Senior Management.• Manage the business stakeholders to ensure their satisfaction with IT services

• Liaise with clients to elicit & document requirements.• Perform requirements analysis.• Transform business requirements into functional specifications• Prepare wireframes.• Participate in preparation of design specifications. • Participate in release planning, application design and testing.• Assist Project Manager with all related duties.