With over 16 years of experience in the IT and Telecommunication industry, I have a proven track record in developing and managing enterprise-level projects, specializing in both Microsoft and open-source technologies. My roles have spanned Business Analyst, System Architect, Project Manager, and CRM Operations Manager, with a focus on stakeholder management and leading large teams.Currently, as Manager of CRM Operations, I oversee CRM and BSS systems, ensuring their seamless operation, integration, and optimization. I manage vendor relationships, teams, and incident resolution while maintaining SLAs, OLAs, and KPIs.My expertise includes the full Software Development Life Cycle (SDLC), with hands-on experience in web technologies such as ASP.Net, Dot Net Core, MVC, PHP, and various frameworks like Magneto and WordPress. I am skilled in RESTful and SOAP services, database management with Oracle, MySQL, and MS SQL Server, and server administration on platforms including WHM, AWS, Azure, and Linux/Windows. Additionally, I have strong experience with version control tools like SVN, TFS, and GIT.