Moises Gonzalez Email & Phone Number

• Designed and implemented Microsoft Azure cloud environments for multiple organizations. • Oversight of Microsoft 365 platform, involving the management of user accounts, licenses, and configurations. • Overseeing day-to-day operations in the Azure environment to ensure efficiency and reliability. • Ensuring the seamless migration and operation of on-prem workloads to Azure. • Managing and maintaining Intune endpoint devices such as desktops, laptops, and mobile devices. •… Show more • Designed and implemented Microsoft Azure cloud environments for multiple organizations. • Oversight of Microsoft 365 platform, involving the management of user accounts, licenses, and configurations. • Overseeing day-to-day operations in the Azure environment to ensure efficiency and reliability. • Ensuring the seamless migration and operation of on-prem workloads to Azure. • Managing and maintaining Intune endpoint devices such as desktops, laptops, and mobile devices. • Implementing backup strategies and disaster recovery plans for critical Azure-based assets. • Implementing and maintaining security measures following best practices within the Azure environment. • Administering user identities, access controls, and authentication mechanisms. • Utilized Terraform to deploy Azure cloud infrastructure in under 30 minutes (VMs, VNETs, Storage Accounts). Show less

Wichita, Kansas, United States

• Conducted systems onboarding and offboarding for staff. • Provided training to Level 1 agents and created comprehensive documentation. • Conducted quarterly IT security audits to ensure compliance and data integrity. • Managed Active Directory and Microsoft Exchange systems. • Oversaw account provisioning and changes for a Fortune 500 company, across more than 20 systems. • Processed requests within specified timelines with a strong emphasis on accuracy, particularly on… Show more • Conducted systems onboarding and offboarding for staff. • Provided training to Level 1 agents and created comprehensive documentation. • Conducted quarterly IT security audits to ensure compliance and data integrity. • Managed Active Directory and Microsoft Exchange systems. • Oversaw account provisioning and changes for a Fortune 500 company, across more than 20 systems. • Processed requests within specified timelines with a strong emphasis on accuracy, particularly on critical systems such as Active Directory, Exchange Online, Microsoft 365, and CDK. • Offered technical support and guidance to Level 1 service desk agents and field technicians, facilitating issue resolution and knowledge transfer. • Collaborated with the team during store acquisitions and divestitures, ensuring smooth IT transitions. • Innovated tools to streamline and enhance the new hire onboarding process for the team. • Contributed to knowledge base article creation and updates to support continuous improvement and knowledge sharing initiatives. Show less

Wichita, Kansas, United States

• Provided end-user support for Microsoft Office Suite • Provided end-user hardware support for driver installs, printer installs, malfunctioning batteries (etc). • Provide technical support at over 100+ dealerships for a Fortune 500 company. • Technical knowledge over a wide variety of systems and hardware. • Respond to telephone calls, email and personal requests for technical support in a fast, friendly manner with the ability to explain technical situations to… Show more • Provided end-user support for Microsoft Office Suite • Provided end-user hardware support for driver installs, printer installs, malfunctioning batteries (etc). • Provide technical support at over 100+ dealerships for a Fortune 500 company. • Technical knowledge over a wide variety of systems and hardware. • Respond to telephone calls, email and personal requests for technical support in a fast, friendly manner with the ability to explain technical situations to non-technical individuals. • Use knowledge of ticketing systems to effectively resolve issues for end users. Show less