Part of the install crew for new HSIA installations, which included the following Hotel groups: Starwood, Kimpton, Hilton, Four Seasons, IHG, Rosewood, and Sofitel Luxury Hotels. Responsible for resolving HSIA guest and admin issues reported through DCI ticket system.Deployment of Ruckus Wireless Controllers, and access pointsConfigure and Deploy HP, Cisco Switches, and Fortigate FirewallsResponsible for predictive heat mapping for client quotes

Responsible for all NY properties, which include over 1500 guest rooms and over 500 usersResponsible for all aspects of PCI and SOX complianceResponsible for all technology capital projects for all properties including the installations of high speed wireless guest system ensuring that the infrastructure meets and exceeds the demands of our guest. Responsible for maintaining all service contracts with all vendors and making sure that we are getting thebest pricing while keeping the budget in mind and contracts up to date.Ensure that all Policy and Procedure manuals are up to date and are being followed and enforced as per corporate policiesProvide support of all Hardware and Software installation as well as configuring and maintaining standardsthroughout the company.Systems administrator responsible for ensuring that users have permissions needed to complete their jobfunctions with network applications such as Network Access, E-mail, PMS, POS System and others.Responsible for all server duties including backups, updates and patches from both Microsoft and programvendors are applied when requiredResponsible for add, remove and changes in the Mitel 3300 phone switch. Providing analog telephoneservice for groups inside the hotel and providing billing for services rendered.Responsible for assisting with all Guest and Meeting Room HSIA setups

Duties include supporting two properties W New York and the W Union Square.Responsible for all aspects of PCI and SOX complianceWorked with New Builds Project Manager to ensure all technical aspects of the building including fiber runs,data jacks, voice jacks, power and systems requirements were available in all required areas for the W Down Town and the Westin Grand CentralResponsible for all technology capital projects for both properties including the installations of high speed wireless guest system for both properties ensuring that the infrastructure meets and exceeds the demands of our guest. Responsible for maintaining all service contracts with all vendors and making sure that we are getting thebest pricing while keeping the budget in mind and contracts up to date.Ensure that all Policy and Procedure manuals are up to date and are being followed and enforced as per corporate policiesProvide support of all Hardware and Software installation as well as configuring and maintaining standardsthroughout the company.Systems administrator responsible for ensuring that users have permissions needed to complete their jobfunctions with network applications such as Network Access, E-mail, PMS, POS System and others.Responsible for all server duties including backups, updates and patches from both Microsoft and programvendors are applied when requiredResponsible for add, remove and changes in the Mitel 3300 phone switch. Providing analog telephoneservice for groups inside the hotel and providing billing for services rendered.Responsible for assisting with all Guest and Meeting Room HSIA setups

Responsible for all aspects of Information Technology during the opening of the St. Regis Atlanta including deployment of all equipment, T1 lines, and the assignment of DID’s, and fax lines. Assisted Project Manager in the procurement and lease programs for all desk tops, laptops, servers, printers, copiers, and networking equipment (Lenovo, HP, Nortel, Mitel, Cisco) on behalf of ownership in order to ensure a seamless infrastructure. Maintain all aspects of network infrastructure including updates, maintenance, and installation of hardware and software for 151 guest rooms and 53 residential units.Oversee implementation and adherence of Starwood Corporate IT policies and procedures that guide and support the provision of information security services.Conduct risk assessments and risk analysis to help the company develop security standards and procedures that support strategic, tactical, and operational objectives on a cost – effect basics. Manage and perform all aspects of disaster recovery, auditing, and security policies, procedures, and guidelines.Ensure that back up procedures, environmental, and access controls over the data center are performed in accordance with Global Information Security Policies and/or the applicable Divisional policy.Responsible for the purchasing of all IT equipment and managing vendor relationships for hotel hardware and applicationsProvide training for users on various Starwood Policies including the importance of PCI compliance and security policies. Provide users the necessary knowledge of basic trouble shooting steps for our high speed internet access to ensure that guest are assisted immediately with internet issues. Designed and Implemented SharePoint Internal website to centralize all property documents in one location to provide a simple, familiar, and consistent user experience.Worked with the other Metro Atlanta Starwood properties to cluster the sales team to increase sales and reduce cost.

Maintained all aspects of network infrastructure including updates, maintenance, and installation of hardware and software for 270 room property with 6700sq feet of meeting space, including support for Under Bar Lounge and Todd English Olives RestaurantDeployed Desktop Authority for managing workstations, users, printers and remote management allowing greater efficiency in the management of the property. Moved the Timesaver database from an end of life dell server to an HP ProLiant server including the installation and configuration of sequel server to adhere to Starwood policies. Installed new Saflok key cutting server with the latest software version to avoid failure on end of life serverPilot property for kiosk installed and configured the W Kiosk for the living room. Deployed the wired to go pilot for the hotel. Maintain an inventory of all hardware on property to ensure that all hardware on property is replaced or upgraded accordingly. Enforce and ensure that all Security passwords are in accordance with the Information Security Policies and that all PCI compliant policies and procedures are enforced with zero tolerance for non compliance. Monitoring and maintenance of hardware including servers, UPS, and Data center cooling system Audit telecommunication, and internet services to ensure accurate pricing. Use Telemanager.net to ensure that the property is maximizing the amount of revenue and at the same time identifying ways in reducing cost on telecommunications and internet. Administer user accounts for 70 users including password resets, unlocking accounts, e-mail administration, ADP Timesaver NG 2.4, Internet access, and Property Management System, configure users for remote access using Nortel Networks VPN Client