• Responsible for training and ensuring the right execution of the processes and workflows.• Create and update new processes, using methodologies and tools as 5 whys, 8D, root cause analysis, Pareto chart, PDCA and 5S. Tools: Bizagi, Visio, Power Automate, Power Apps.• Monitoring and analyzing data to find opportunities and design solutions to apply continuous improvement and waste reduction. Tools: Excel, Power BI, SharePoint.• Coordinating NPI, ensuring the execution of each task by team members, managing Gantt, tracking budget, critical path. Tools: Microsoft project, Jira, Visio, Freshdesk.• Taking FGI samples to evaluate the quality of the final product, find the root cause in case of any anomaly.

• Responsible for training diagnostic and rework technicians, explaining the schematics, common failures, topology of the devices, right use of the machines (BGA, solder pot).• Designing weekly and monthly production plans, according to customer demand, analyzing inventory, components, incoming, in test. Tools: Power BI, SQL, Excel, SharePoint, PowerShell.• Coordinating technical team to ensure all goals are met, assigning tasks according to their expertise, mentoring and developing them for career progression.• Leading management meetings to present production plan, issues, weekly results, KPIs, HPU and continuous improvement plan

Diagnosing hard to repair electronic failures of switches and routes Cisco, reading schematics and measuring voltages, frequency, resistance, capacitance. Tools. Test expert software, multimeter, oscilloscope, power supply variable.• Identifying and fixing software failures, debugging the units with Linux console, reading test logs. Tools: Total commander, scripting, Linux, bash, ProComm.• Replacing electronic components of the boards, using techniques such as hand solder, solder pot for through hole and BGA components. Tools: Heat gun, soldering iron, BGA machines, solder pot.

• Tracking personnel working on customer sites in modality staff and full managed, ensuring assistance, backups, operation results, using methodologies such as SCRUM, Agile. Tools: Excel, Power BI.• Weekly results report to customers, gaps and action plans and PDCA presentation.• Designing new project plans, analyzing times (Gantt), cost, resources, expecting results, budget. Tools: Microsoft project.• Creating and updating project documentation such as SOP, SOW, change control, scalation path. Tools: Word, Bizagi, Visio, document control.• Leading technical interviews for new hirings, technical on boarding.• Designing and monitoring service catalog and KPIs for IT services, using ITIL v4 concepts, ISO 20000 and 27001.

• Physical repair of Dell high end infrastructure appliances around the Mexican republic, replacing components such as hard drives, DIMMs, SFP ports, Power supplies. Tools: Dell ticketing system, Dell procedures generator.• Escalation specialized cases with Dell global support.• Dell ISM v4 certification acquired.•Setup and management of storage appliances

• Monitoring more than 100 infrastructure devices, using ticketing system, supporting calls, emails and on site and solving them according to SLAs and SLOs established. Tools: PRTG, Nagios. Freshdesk, Spiceworks. • Managing and implementing VPN, VLANS, firewall rules and users. Tools: Sophos, Cisco ASA.• Managing virtual machines hosted in physical servers and cloud (Azure), executing tasks such as full backups, snapshots, updates (WSUS), resources management (storage, RAM, processor), creation of new VM. Tools: VMWare Vcenter, vSphere, Dell Avamar, Dell Data Domain, Azure, Xclarity, ILO, Linux, PowerShell.• Managing Active directory, Office 365 administrator, new users, licenses assignment, IT assets control, PC, laptops and mobile hardware and software repair.

• On site service hardware and software to IP phones, servers, network printers• Supporting bank sites, fixing end user computers, backups, cloning images, updating policies and domain, office 365 administration. Tools: ServiceNow, Citrix, Acronis• VPN setup• Installing/updating structured wiring. Tools: RJ45 crimping, cable tester• Replacing UPS batteries.• Installing new networking and server devices.• Repairing component level laser and check printers.• Leading biometrics project installation around the Mexican republic.

• Testing and debugging of IBM servers (hardware and software level)• Leader of technicians (activities distribution)• Hi-Pot test and quality control

Social media and publicity manager for Gustavo Cervantes González (Juvenil State Secretary of Chiapas)

(Professional practices)• Mechanical designer using tools as Inventor and SolidWorks• Electrical and pneumatic circuit designer with CAD• SCADA design for automatic paint process and packaging