Moises Mota Email & Phone Number

Phoenix, AZ, US

Chandler, Arizona

(Contractor for Bank of America)Provided level 1 support to end users on proprietary software applicationsUtilized various system applications and tools to provide technical support Identified, researched, and resolved software problems in windows environmentTracked and documenting activity and problem resolutions on ticketing systemPer defined escalation.

Tempe Arizona

(Contractor for Randstad Staffing)Responsible for maintaining the business relationship with existing clientsResponsible for managing clients supply and service orders for top tier accountsAnalyzed expense variances against budget/plan for management reviewResponsible for managing and solving conflicts with clientsTracked requests received via phone.

Phoenix, Arizona Area

(Contractor for nFocus) Provided training and technical assistance, including higher level/complex issues, for English- and Spanish-speaking clientsRemotely (via telephone, e-mail, and/or online chats) train, instruct, and support client end users in use of nFocus Solutions software applications and Windows based applicationsCommunicated with Development.

Chandler Arizona

(Contractor for Bank of America)Provided technical support to end users on mortgage originating systems and backend mortgage underwriting and closing applicationsIdentified, researched, troubleshoot, and resolved software problems proprietary errorsReceived requests from end user’s via telephone, intranet, or email and created trouble tickets and.

Phoenix, Arizona Area

(Contractor for Money Management International)Responsible for assessing the clients escalated mortgage related situation through inbound telephone calls as it pertains to Making Home Affordable programProvided detailed explanation of the MHA program and it’s supplemental directives to the homeowner in an effort to resolve their mortgage issuesOperated.

Phoenix, Arizona Area

Managed an in-store branch as an on-site leader for sales, customer service, regulatory policy and facility managementResponsible for branch revenue growth year over yearThorough knowledge of branch financials Oversee employee development, coaching, and training on all bank systemsThorough knowledge loan origination and pipeline managementResponsible for.

Phoenix, Arizona Area

Originated residential mortgage loans for purchase, refinance and constructionCounseled clients, took applications, and conducted preliminary underwriting reviewsConducted follow-up to ensure that required documents for processing, underwriting and closing were secured in a timely mannerTook proactive approach for soliciting new business through realtors.

Scottsdale Arizona

Originated residential mortgage loans for purchase and refinanceTook mortgage applications using laptop technology (Calix Point)Was the front line contact for clients and realtors for follow up documentation needed for approval and closure of loansDeepened customer relationships by cross selling other bank productsRepresented AmTrust as the onsite Lender.

Phoenix, Arizona Area

Originated residential mortgage loans for purchase, refinance and construction.Managed loan pipelines for other lower level Loan Officer’sConducted preliminary underwriting reviews of all loan files prior to submitting for processing Handled escalated customer complaints and issuesTook proactive approach for soliciting new business through realtors.

Computer Systems Networking And Telecommunications

Education record