Moisés Navas
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Moisés Navas Email & Phone Number

Client Services Manager at Atento El Salvador at Atento
Location: El Salvador 6 work roles 4 schools
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Current company
Atento
Role
Client Services Manager at Atento El Salvador
Location
El Salvador
Company size
56707 employees

Who is Moisés Navas? Overview

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Quick answer

Moisés Navas is listed as Client Services Manager at Atento El Salvador at Atento, a with 56707 employees, based in El Salvador. AeroLeads shows a matched LinkedIn profile for Moisés Navas.

Moisés Navas previously worked as Client Services Manager at Atento and Coordinador de Operaciones at Atento. Moisés Navas holds Certificado Del Aprendizaje Del Idioma Francés from Alianza Francesa De San Salvador.

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Email format at Atento

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Atento

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Profile bio

About Moisés Navas

Moisés Navas is a Client Services Manager at Atento El Salvador at Atento. He possess expertise in team leadership, call centers, technical support, customer experience, microsoft office and 14 more skills. He is proficient in Chinese.

Listed skills include Team Leadership, Call Centers, Technical Support, Customer Experience, and 15 others.

Current workplace

Moisés Navas's current company

Company context helps verify the profile and gives searchers a useful next step.

Atento
Atento
Client Services Manager at Atento El Salvador
madrid, madrid, spain
Website
atento.com
Employees
56707
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Company profile
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6 roles

Moisés Navas work experience

A career timeline built from the work history available for this profile.

Client Services Manager

Current
Atento

El Salvador

Managment of operations involved in the delivery of services for nearshore accounts, as well as operational efficiency (profitability & KPI's compliance) and overall client satisfaction through day to day client services. Main accountabilities are: To build and manage the annual budget.Strategy establishment towards Key Performance Indicators agreements.Performance KPIs Review and Assurance.To comply, review and adjust to forecast agreements, as well as other business related SLAs.

Apr 2021 - Present

Coordinador De Operaciones

Atento

Atento El Salvador

Accountabilities• Motorola Mobility Call Center day to day operations for North and Latin America.• Create Action plans to maintain and improve KPIs• KPIs target compliance such as CSAT, Quality, FCR, IR, AHT, CPC, SLA, Occupancy and Productivity.• In charge of managing over 110 work stations and 120 staff headcount daily.

Oct 2018 - May 2021

Supervisor De Operaciones.

Atento

Supervisor de operaciones encargado de desarrollar las habilidades técnicas y de servicio de los integrantes del equipo para el alcance de metas mediante el análisis situacional y la identificación de las áreas de oportunidades, para el desarrollo de planes de acción, con el objetivo de mejorar los KPI's Encargadado de controlar administrativamente: acciones de personal, incapacidades y permisosPresentaciones y conferencias de resultados obtenidos a jefatura local y en el exterior por medio de conferencias telefónicas y video llamadas.

Jun 2014 - Oct 2018

Analista De Calidad

Atento

Tener bajo resguardo los resultados cualitativos de cada servicio, encargado de promover el sistema de evaluación, elaboración de guías de calidad, y modelos vigentes , auditar el cumplimiento de los procesos establecidos para garantizar la transparencia en la evaluación cualitativa.Proveer toda la información sobre los resultados obtenidos de la calidad operativa, velar por el cumplimiento de los procedimientos establecidos, analizar los resultados obtenidos y presentarlos de forma periódica.

Dec 2013 - Jun 2014

Ejecutivo De Ventas

Bluegrace Logistics

Conseguir nuevos prospectos de ventas para ofrecerles servicios de transporte de carga pesada y logística, y realizar cotizaciones sobre envíos de nuestros clientes. Realizar reportes diarios sobre nuevos prospectos y clientes.

Mar 2013 - Dec 2013

Technical Support Representative

Teleperformance El Salvador

Duties and responsabilities: Provide customer service and technical support to all Motorola mobile android devices.Backup sales representative for the Motorola online store providing the accurate information about the Motorola products.

Aug 2010 - Mar 2013
Team & coworkers

Colleagues at Atento

Other employees you can reach at atento.com. View company contacts for 56707 employees →

IH Israel Hernandez Brugada Israel Hernandez Brugada Colleague at AtentoMexico City, Mexico View → AV Antonio Vega Perez Antonio Vega Perez Colleague at AtentoGreater Barcelona Metropolitan Area, Spain View → RS Reinaldo Silva Reinaldo Silva Colleague at AtentoRio De Janeiro, Brazil View → TD Tatiane De Sousa Parreira Tatiane De Sousa Parreira Colleague at AtentoCatanduva, São Paulo, Brazil View → XL Xandinha Linda Ln Xandinha Linda Ln Colleague at AtentoRio De Janeiro, Brazil View → DO Daniela Oliveira Carneiro Daniela Oliveira Carneiro Colleague at AtentoSão Bernardo Do Campo, São Paulo, Brazil View → AC Aline Carvalho Aline Carvalho Colleague at AtentoSão José Dos Campos, São Paulo, Brazil View → JD Jurema De Oliveira Santana Jurema De Oliveira Santana Colleague at AtentoSanto André, São Paulo, Brazil View → GO Gerald Ortiz Gerald Ortiz Colleague at AtentoCuautitlán Izcalli, México, Mexico View → AO Agatha Oliveira Agatha Oliveira Colleague at AtentoOsasco, São Paulo, Brazil View →
4 education records

Moisés Navas education

Certificado Del Aprendizaje Del Idioma Francés

Alianza Francesa De San Salvador

Education record

Colegio Garcia Flamenco
FAQ

Frequently asked questions about Moisés Navas

Quick answers generated from the profile data available on this page.

What company does Moisés Navas work for?

Moisés Navas works for Atento.

What is Moisés Navas's role at Atento?

Moisés Navas is listed as Client Services Manager at Atento El Salvador at Atento.

Where is Moisés Navas based?

Moisés Navas is based in El Salvador while working with Atento.

What companies has Moisés Navas worked for?

Moisés Navas has worked for Atento, Bluegrace Logistics, and Teleperformance El Salvador.

Who are Moisés Navas's colleagues at Atento?

Moisés Navas's colleagues at Atento include Israel Hernandez Brugada, Antonio Vega Perez, Reinaldo Silva, Tatiane De Sousa Parreira, and Xandinha Linda Ln.

How can I contact Moisés Navas?

You can use AeroLeads to view verified contact signals for Moisés Navas at Atento, including work email, phone, and LinkedIn data when available.

What schools did Moisés Navas attend?

Moisés Navas holds Certificado Del Aprendizaje Del Idioma Francés from Alianza Francesa De San Salvador.

What skills is Moisés Navas known for?

Moisés Navas is listed with skills including Team Leadership, Call Centers, Technical Support, Customer Experience, Microsoft Office, Troubleshooting, Customer Service, and Team Management.

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