• Work with the account managers through influence management and collaboration to meet corporate goals and strategy. Inspire leadership to create elite teams of customer service professionals that go the distance; continuously stay connected with the field through store visits. • Develop Market-level financial and operational targets. Manage Financials for the portfolio of Markets, and conduct regular assessments of Store and Market performance against financial targets. Build pride and motivation across the portfolio of Districts. • Drive teams, processes, and systems that efficiently and consistently deliver a top-notch retail experience for the customer. Deliver revenue, profit, and customer growth through district and store-level P&L management. • Diagnose store performance issues through site visits and one-on-one conversations with District Managers and Store Managers. Set operational and performance standards across Stores and Markets. Enable the distribution of cutting-edge products and superior services that reflect retail promise. • Develop strong relationships with cross-functional counterparts in the field, which includes Human Resources, Loss Prevention, Customer Care, and Engineering; and centralized areas of expertise including Marketing, Local Channel Management, Public Relations, and Corporate Operations and Training. • Assist the Headquarters Store Development team as requested; coordinate with a cross-functional team and Store Development on specific build-out issues. • Evaluate Merchandising and Marketing strategy; implement and translate corporate-driven strategy. Assess merchandising and marketing needs across the market; escalate relevant feedback.

• Strategic Planning: Develop and implement long-term goals and growth strategies for the smoke shop. This may involve considering market trends, competitor analysis, and potential for expansion. • Financial Management: Ensure the financial health of the business by overseeing budgeting, forecasting, and managing cash flow. This may involve working closely with accounting and bookkeeping staff. • Inventory Management: Develop and maintain a profitable inventory mix, ensuring the store carries popular products while staying ahead of trends. Negotiating with vendors and suppliers to secure the best pricing is also important. • Compliance: Stay up-to-date on all federal, state, and local laws and regulations related to the sale of tobacco products and any other items the shop carries. Obtaining the necessary licenses and permits is crucial. • Marketing and Sales: Develop and implement marketing strategies to attract and retain customers. This may involve traditional advertising, social media marketing (depending on local regulations), and loyalty programs. • Human Resources: Oversee all aspects of human resources, including recruitment, hiring, training, and employee relations. Fostering a positive and productive work environment is essential. • Customer Service: Ensure a high level of customer service by setting standards and monitoring employee performance.

Using current and new clients as a Referral business for other brokers/agents.

• Leading various critical functions including Production, Customer Service, and Counter Sales to learn our varied business. • Supervise one or more of the daily operations and sales functions to ensure maximization of the fleet, revenue, customer satisfaction, and employee management. • Guide development of new employees and conduct an ongoing performance assessment of current employees. • Perform duties and provide service in accordance with established operating procedures and company policies

• Effectively listen and identify customer needs to communicate and offer additional products and services to enhance the customer’s travel experience. • Capture customers without reservations to increase market share. • Guide customers through the rental process using empathy, empowerment, and problem-solving skills to provide a memorable experience to delight the customer. • Assist customers with vehicle exchanges, returns, future reservations, and any concerns they may have.

• Working with the team to create advertisement packages for all four media organizations. • Deciding on how the available budget should be allocated. • Establishing new sources of revenue across WMN for the benefit of all media organizations within.• Tracking spending and income.

• A professional realtor and a local market expert. • My goal is to exceed expectations and deliver a stellar customer service experience. • Advise clients about economic situations, lead walkthroughs, and give direction to help through the way toward purchasing, selling, or renting properties.

• Ensure high levels of customer satisfaction through excellent services. Remain knowledge of products, and services provided. • Worked with IT to implement a unique POS system to maintain cash/inventory control. Set target goals which led to a 40% increase in sales. • Implemented accounting systems and procedures to support the store’s accelerated growth. • Purchasing, planning, inventory management, and request for quote. Implemented a system that will manage performance, goals, and supervise the sales team for all retailers. • Implemented a system that monitored expedited inventory for same-day delivery.

• Increased store satisfaction with monthly exceeded sales quote for handsets, activation, and accessories. • Endeavor quick complaint solutions served by the store manager to resolve the problem and avoid escalation of issues. • Improved sales profitability by maintaining performed daily follow-up tasks, daily stocking, and proceeding faster transactions. • Successfully assisted consumers with product selection. Teamed up with the employee, and managers to achieve inventory.

• Establish new international suppliers by conducting interviews with potential suppliers, monitoring their performance, and making suggestions for improvement.• Developed and executed a Request for Proposal (RFP), Request for Information (RFI), or Request for Quotation (RFQ) process for the selection of a supplier for commodity expenditures up to $250,000.• Send out Requests for Quotations (RFQ) for spot buy procurements, keep track of outgoing and incoming documents, update the cost comparison sheet, and refer sourcing opportunities to category managers.