Maurice Johns Email & Phone Number

Tampa, Florida, United States

Tampa, Florida, United States

Tampa, Florida, United States

Help desk, platform migration, customer on-boarding, maintenance, and GPS & cellular device troubleshooting. Member of escalations team, handling high priority tasks and providing support to employees as needed. Coordinate with customer service, developers, logistics and technical support teams to resolve help desk tickets. Document/update end-user.

Tampa/St. Petersburg, Florida Area

Provide Tier 2 sustainment support of the Combat Data Network (CDN) systems. Identify, troubleshoot and resolve errors and failures. Identify hardware issues and initiate replacement process with vendors. Support all help desk related tasks. Deploy as necessary to support and test fielded units. Create and maintain manuals (O&M, SAG, Installation.

Tampa/St. Petersburg, Florida Area

Manage planning and execution of company projects. Provide product and software training. Create strategies and tools used to manage and analyze customer interactions and data throughout the customer life cycle. Assist Sales and Marketing Teams with customer retention, lead generation and drive growth in new markets. Create customer relationship and.

Tampa/St. Petersburg, Florida Area

Provide onsite integration support of Enterprise Server Stacks (ESS) across Marine Corps Enterprise Network (MCEN-S) locations. Perform integration and basic configuration of ESS equipment: NetApp Storage, Dell PowerEdge Servers, Brocade Switching (VDX Fabric) and F5 Hardware Load Balancers. Physical installation and cabling of equipment in data center.

Tampa/St. Petersburg, Florida Area

Provide quality assurance and quality control for the USSOCOM TACLAN II program. Perform tasks related to physical inspection and product testing of all network suite variants. Develop and maintain test plans, reusable test cases, conducting peer reviews, perform manual and automation execution of test scripts and document defects. Validate documentation.

Tampa

Maintain Bill of Materials (BOM) for all tactical networking system variants. Assess impact of changes to system baseline, comprised of computer network equipment and workstations. Analyze & resolve potential design issues. Monitor parts & component roadmaps to reduce obsolescence risks and identify replacements. Research and obtain new products for.

Tampa/St. Petersburg, Florida Area

Integration of tactical networking suites in a production environment. Verify correct hardware configuration and addressed product defects before shipping. Create and establish (Versa Laser) templates to reduce errors and improve label print time. Increase production consistency and quality by authoring assembly and integration procedures. Equipment.

Tampa/St. Petersburg, Florida Area

Provided leadership and mentoring of customer support team, consisting of 20+ representatives within a call center environment. Coach and train team to reach customer satisfaction metrics. Monitored calls daily to ensure quality and follow-up with action plans. Create and maintain knowledge base tools to improve team performance. Work with program.