Molefi Radebe Email & Phone Number

Gauteng, South Africa

* Developing Data mapping from Data Source via existing STTMs * Develop Data products from Curated view with the reservoir reading from data raw layer. * Develop Store proc schedule jobs through Control M to update Data products Slow Changing Dimension based on various data products.* Development and Maintain tasks in in Attunity (Qlik Replication) on a near real time replication and Batch process for Oracle Database System, SQL server Database System, Flat files amongst other Database source system. * Monitor and resolve issues when Attunity Replication experience extensive latency between Data source and the Reservoir.* Contribute and Advice on the different approach on Data Models Development based on the Data Products Layouts.* Building Self Service Cube based on the Star/Snowflake Schema Development * Develop power BI Dashboard and report for DQ reports and other Business requirements based on required Business Demands.* Engage Various department with the Standard Bank Insurance Limited to provide Data solution and support to meeting the business requirement.* Manage and investigate Incidents occurring from Control M jobs.* Escalate any infrastructure with the Data platform team and IT related to issues that might have occurred due to connectivity issues cross various system related to SIL Data products.* Log Change Request for Deployment of Data Products from Dev/UAT to Production Environment.* Conducted DR Failover switch on Attunity (Qlik Replication)* Develop SSIS(ETL) packages as part of a pipeline for Batch Processes

South Africa

* Collaborate with business operations, to conduct business analyses and scope, track and prioritize individual business requirements.* Identify and advise on suitable metrics to provide the business with relevant business intelligence.* Collect, analyze, and conduct ongoing online testing of business data collected from the data warehouse and various business systems.* Direct quality assurance and user acceptance testing by writing test plans and managing the execution of testing.* On completion of dashboards and / or reporting solutions, advise on suitability and effectiveness and provide input into possible changes * Extract and analyze data, identifying trends in systems and applications and provide insights aimed at driving business performance.* Design and develop solutions that will provide business intelligence for improvement of business processes and growth within the business.* Operations currently and predict future forecasts.* Create and apply data management solutions that are relevant and provide information for the business to ensure the data adds value to the* Operations and that the business remains relevant and competitive.* Design and build a single view of the customer across all activities, spend, demographics and behaviors.* Submit datasets and related reports to the various stakeholders on a regular and ad-hoc basis.* Research and keep up to date with relevant data visualization and BI platforms, dashboards and channels and remain updated with policies and procedures and leading practice.* Support the execution of any recommended changes and solutions developed.* Creating API’s for external Data source through Pipelines in Azure* Develop and Manage data pipelines in Data Factory and Azure Synapse.* Educate team, properties and other internal stakeholders on the detailed analyses and the importance of data interpretations and its impact on business performance with advice on performance optimization.

Johannesburg Area, South Africa

Rosebank

•Performs data validation to ensure that data is correct and meets functional area data specifications.•Provides trend analytics pro-actively, and on stakeholder request. Reporting on a daily performance on outbound from reporting services•Creates structured reporting (as per governance standards) and transforms the reports onto an efficient business intelligence (BI) tool.•Builds reports according to specification using tools, such as Reporting Services.•Migrating functional areas MIS to an optimal end-state reporting function. •Populates performance scorecards per functional area.•Produces daily, weekly, monthly and ad-hoc reporting.•Creates formal specifications and documentation for the end-user products and acts as the user Interfaces with the Data Warehouse, for enterprise-wide reports and dashboards•Participates in the meta-data maintenance for the data warehouse and dimensional model especially from the end-users’ perspective.•Participates in the design, development and implementation of the data warehouse.

Bayport

•Increasing productivity in the collections call centre. •Running Dialler extract file.•Segmenting of Dialler Campaigns.•Structuring Campaign and Calling Strategies for Presence Dialler.•Managing parameters on Presence Dialler and Collect Smart CRM System.•Logging Incident reports with IT and Managing operational Downtime.•Assisting MI in Automation of Reports on Qlickview BI Reporting Platform.•Testing on New Application and Call Centre Systems before Deployment with IT.•Managing Dialler activities for inbound/outbound calls and campaigns.•Reporting on a daily performance on outbound from reporting services.•Performance Analysis on Operational performance and System Efficiencies.•Managing SMS strategies and SMS scheduling to Clients.•Report Creation on Collection Progress Tracking (MoM/YoY), Collection Agent Performance (Daily), Capacity Planning, Agent Monthly Scheduling Inbound.•Compiling Cell phone Accounts for Soft locking process.•Compiling Month end results for EXCO packs.•Managing Night Shift Capacity in performance management and productivity improvement.•Meeting with other departments to understanding changes and development that will affect the operational efficiency and collection strategies.•Leading & Assisting Team Managers in identifying productivity gaps and resolving issues agents and team managers.•Updating Team Managers regarding Operational Changes Daily/Weekly/Monthly.•Workforce scheduling and Management for agents working hours and shifts. •Liaising and meeting with other departments to acquire any information or processes that have changed or have been put in place. Scheduling and organising of training.•Preparing and completing action plans, productivity, quality, and customer-service standards.•Identifying and resolving problems; completing audits; determining system improvements & implementing change.•Assessing customer requirements and ensuring that these are met.•Soft locking Cell phone Account that are overdue

Pretoria Area, South Africa

-Campaign Monitoring-Campaign Creation -Creation of Filters/Sorting -Creation of Automation Process-Creation of new dialler logins i.e. team leaders, Quality Assessors-Optimizing the Dialler System -Analyze Reports on your Dialler Performance and Agents Performance Using Efficiencies and effectiveness in place-Ongoing communication to stakeholders-Liaising with Dialler Manager regarding dialler irregularities-Maintaining high level of customer service and interaction to all stakeholders-Bench Marking on Performance and Strategy Month on Month-Best Time To Call Analysis-Report To Avaya Technical support for any telephony errors -Compile and analyze results and making additional recommendations to enhance the results achieved by outbound call centre e.g. Phone strategies, campaign strategies, dialler strategies, algorithms, forecasting-Interaction with all stakeholders on various levels regarding Outputs vs. expectations on an ongoing basis on a National Level.-Daily, weekly and monthly feedback on agent, campaign and all performance based on other mediums of communication (SMS and Virtual Agent) with the emphasis on highlighting Greatness, identifying areas of concern and initiating the Need for change where necessary.-Capacity Planning- Inbound and Outbound- National Level-Demand Forecasting- Inbound and Outbound and Manual -Workforce scheduling- Inbound and Outbound and Manual

•Arrears management with credit card clients•Collecting on early stage accounts in arrears within 0-90 days•Negotiating on payment to cure accounts in arrears•Assisting Team leader on reporting stats to fellow agents•Collecting on late stage accounts in arrears within 90-180 days•Identifying Run away, Un-contactable and fraud to relevant departments•Negotiated to bring accounts in line with Contractual terms•Preventing and reducing account from being written off

Bsc In Information Technology, Information Technology

Certificate, Vehicle Maintenance And Repair Technologies

Education record