Utilized conversational ecommerce technology provided members only text to home personal shopping experience. Oversaw customer service functionalities blending ecommerce, logistics, human, and digital touchpoints for direct to home service delivery solution. Identified opportunities using enabling technologies like Slack, Colabo conversational ecommerce program, Looker Analytics, Google Suites, AI, and voice.• Organized and executed systems to alleviate strain between the Logistics… Show more Utilized conversational ecommerce technology provided members only text to home personal shopping experience. Oversaw customer service functionalities blending ecommerce, logistics, human, and digital touchpoints for direct to home service delivery solution. Identified opportunities using enabling technologies like Slack, Colabo conversational ecommerce program, Looker Analytics, Google Suites, AI, and voice.• Organized and executed systems to alleviate strain between the Logistics and Operations teams, resulting in a smoother customer experience• Successfully managed communication between Jet black’s receiving warehouse and its couriers Show less

Collaborated with several storage unit facilities and customers and provided customer service. Ensured customer experience addressing customer concerns, demonstrating empathy, and resolving problems. Set up customer accounts, processed payments, and corrected and resolved billing information errors/disputes. Assisted owners/managers and customers with questions about how to use software.• Answered average of 60-100 calls, emails, and faxes per day. Addressed customer and facility… Show more Collaborated with several storage unit facilities and customers and provided customer service. Ensured customer experience addressing customer concerns, demonstrating empathy, and resolving problems. Set up customer accounts, processed payments, and corrected and resolved billing information errors/disputes. Assisted owners/managers and customers with questions about how to use software.• Answered average of 60-100 calls, emails, and faxes per day. Addressed customer and facility owners inquiries, unit rentals, solving problems, and providing storage unit information.• Instructed Owners how to navigate and use software Show less

Directed shipping department. Created LTL and truck load daily shipments. Experience in using EDI and preparing shipping documents. Supervised department employees. Implemented new policies and procedures for department. Maintained software updated and integrated with current CRM and ERP software. Worked with production manager for inventory and shipment optimization. Negotiated and arranged transport of goods with shipping or freight companies. Entered shipping information into computer… Show more Directed shipping department. Created LTL and truck load daily shipments. Experience in using EDI and preparing shipping documents. Supervised department employees. Implemented new policies and procedures for department. Maintained software updated and integrated with current CRM and ERP software. Worked with production manager for inventory and shipment optimization. Negotiated and arranged transport of goods with shipping or freight companies. Entered shipping information into computer system and estimated freight and postal rates.• Created with ACES and PIES product details and images for use on websites and marketplaces like Amazon and distributor websites. • Planned and managed logistics, warehouse, transportation and customer services Show less

Investigated and adopted optimal shipping and receiving strategies. Selected best carriers, routes, and methods to minimize costs and enhance schedules. Prepared shipping documents and invoices, processed payments, and fielded client questions. Operated forklift, lift trucks, and hand trucks to move items around warehouse. Set up local, domestic, and international shipments according to postal, shipper, and foreign regulations. Maintained relationships with representatives of UPS, Fed Ex… Show more Investigated and adopted optimal shipping and receiving strategies. Selected best carriers, routes, and methods to minimize costs and enhance schedules. Prepared shipping documents and invoices, processed payments, and fielded client questions. Operated forklift, lift trucks, and hand trucks to move items around warehouse. Set up local, domestic, and international shipments according to postal, shipper, and foreign regulations. Maintained relationships with representatives of UPS, Fed Ex, USPS, and DHL shipping companies. Oversaw customer service, product data management, trade shows, CRM, ERP, POS, and SAP shipping software.• Arranged warehouse, cataloged goods, planned routes and processed shipments • Met cost, productivity, accuracy and timeline targets Show less