Molly Dodson Email & Phone Number

Malibu, California, United States

Monitoring social media platforms to identify and escalate customer feedback to the appropriate department. Assisting in planning online and in person events as well as fostering meaningful relationships with OSEA's online community members.

California, United States

At my time with OSEA I have become an expert in OSEA product knowledge alongside enriching our incredible Customer Experience Team. I assist all customer inquiries using platforms such as Gorgias, Shopify, Capacity, Okendo, ect. I am responsible for moderating, posting, and report on KPIs for product reviews. I monitor social media direct message inboxes.

Manhattan, New York, United States

Working at the flagship location of Everlane, an environmentally conscious clothing company that prides itself on price transparency; I was responsible for assisting all customers in shopping, sizing, and purchasing Everlane items. I became an expert in the brand messaging, product knowledge, and culture behind Everlane. Using platforms like Square POS and.

New York, United States

While working in the Flagship location at the Glossier Showroom, I became an expert in product knowledge and the industry-changing history of Glossier in order to assist hundreds of customers daily.I was responsible for maintaining showroom aesthetics, cleanliness, while meeting a specific customer service standard. I worked alongside customers to find.