I’m a relationship-builder and problem-solver passionate about delivering exceptional customer experiences that drive real value. In my role as a Social and Community Manager at EF Education First, I’ve handled over 15,000 customer interactions a year, fostering vibrant communities and increasing engagement on platforms like Facebook, Instagram, X, TikTok, and YouTube. I focus on strategies that help customers feel heard and valued, driving loyalty and trust along the way.With a background in Sociology from Biola University and experience as a published author, I bring both social insight and a knack for storytelling to every project. I’m especially passionate about crafting solutions that support customers and empower them to do their work confidently.I’m always excited to connect with others who care about putting customers first and building a more connected, customer-centered world.