Molly Mcgovern Email & Phone Number

• Lead creative strategies that supported customer growth and net revenue retention for a book of business totaling $5MM ARR, while ensuring an excellent customer experience journey. Presented findings and insights in quarterly business review presentations to stakeholders, resulting in actionable strategies and a strengthened client relationship.• Demonstrated outstanding account-level performance by boosting provider adoption of point-of-care applications and content while delivering a… Show more • Lead creative strategies that supported customer growth and net revenue retention for a book of business totaling $5MM ARR, while ensuring an excellent customer experience journey. Presented findings and insights in quarterly business review presentations to stakeholders, resulting in actionable strategies and a strengthened client relationship.• Demonstrated outstanding account-level performance by boosting provider adoption of point-of-care applications and content while delivering a substantial return on investment for commercial business partners.• Utilized data metrics to enhance customer engagement and foster valuable partnerships, leading to upsell opportunities with a growth rate exceeding 45%. Show less

• Efficiently executed the activation and implementation of an EHR interoperability platform for more than 100 national provider groups, resulting in a remarkable 50% reduction in customer churn within a 12-month timeframe.

• Successfully managed and nurtured relationships with the top 10 out of 30 existing clients, contributing to a 15% increase in revenue for a rapidly growing post-acute and palliative care software solution.• Cultivated and managed client relationships, including C-Suite executives, leading to a 25% increase in client satisfaction scores and expanded business partnerships.• Swiftly and efficiently handled all client complaints, identified creative solutions, and held other departments… Show more • Successfully managed and nurtured relationships with the top 10 out of 30 existing clients, contributing to a 15% increase in revenue for a rapidly growing post-acute and palliative care software solution.• Cultivated and managed client relationships, including C-Suite executives, leading to a 25% increase in client satisfaction scores and expanded business partnerships.• Swiftly and efficiently handled all client complaints, identified creative solutions, and held other departments accountable to ensure clients experienced a positive client-company relationship.• Exceeded sales quotas and expectations by negotiating contracts, researching client behaviors, and identifying new opportunities within the existing client base, resulting in consistent achievement of sales targets by 20%. Show less

Lincolnshire, Il, United States

• Partnered with the iRhythm sales organization and served as a primary point of contact for 20-30 strategic health systems utilizing a long-term continuous cardiac monitoring solution.• Effectively monitored and communicated key performance trends across assigned accounts including customer/account performance, asset management, customer and patient satisfaction, clinical effectiveness, and workflow efficiency.• Achieved a 98% success rate in onboarding, implementing, and supporting… Show more • Partnered with the iRhythm sales organization and served as a primary point of contact for 20-30 strategic health systems utilizing a long-term continuous cardiac monitoring solution.• Effectively monitored and communicated key performance trends across assigned accounts including customer/account performance, asset management, customer and patient satisfaction, clinical effectiveness, and workflow efficiency.• Achieved a 98% success rate in onboarding, implementing, and supporting assigned accounts, including account system setup and support, resulting in enhanced customer satisfaction and retention.• Acted as the conduit to internal iRhythm teams for account issues from identification through to resolution. Show less

Greater Chicago Area

• Successfully provided account management and advanced technical support to 35-40 high-profile health systems utilizing web-based healthcare care management software application.• Gained and sustained knowledge base of dynamic software system configurations for new health system projects.• Upheld relationships and product understanding organization-wide to efficiently manage multi-directional accounts.• Maintained a comprehensive knowledge base of a continually evolving Healthcare… Show more • Successfully provided account management and advanced technical support to 35-40 high-profile health systems utilizing web-based healthcare care management software application.• Gained and sustained knowledge base of dynamic software system configurations for new health system projects.• Upheld relationships and product understanding organization-wide to efficiently manage multi-directional accounts.• Maintained a comprehensive knowledge base of a continually evolving Healthcare IT software solution, consistently staying up to date with a 99% accuracy rate in keeping pace with industry advancements. Show less

Greater Chicago Area

• Provided advanced technical support and account management for 10-12 high-profile Health Systems utilizing web based software care management healthcare application• Maintained strong knowledge base of continually evolving software solution while upholding comfort level to educate others• Planned and hosted 12-20 conference calls/webinars weekly to demonstrate new features and troubleshooting tips to advanced level software application users

Greater Chicago Area

• Assisted Allscripts project and account managers on existing projects and tasks, including travel as needed for client support• Gained and sustained knowledge base of dynamic software system configurations required to implement a new Health System project.• Meticulously prepared up to 1,000 pages per week of client-facing material; delivered to client while exceeding expected timeframe.

Greater Chicago Area

• Telephonically trained and supported 100-200 users every week on web based software care management healthcare application• Delivered first line technical support, answering support queries via phone and email while maintaining a high degree of technical skill and problem-solving skills in a fast-paced environment• Promoted to Project Management Support Specialist in less than 2 years in education support department

Bs, Elementary Education

Activities and Societies: Phi Sigma Theta National Honors Society University of Iowa Hawkeye Marching Band

Education record