Molly Nelson Email & Phone Number

Orlando, Florida, United States

Orlando, Florida, United States

Fulfilled contractual obligations by handling all client communication, creating production schedules, and developing accurate diagrams of the venue space in AllSeatedManaged the production and acted as onsite venue lead for weddings and large corporate eventsQualifies incoming event leads by providing site tours and discussing venue capabilitiesMonitors day-of events by supervising vendor load-in, managing time according to event timelines, and ensuring the smooth transition of guests.Assisted in training and mentoring Meeting & Events InternsEnhances events by placing provided decor logically and with attention to client wishes.

Orlando, Florida, United States

Assist with the planning, production, and execution of high quality events. Specific duties include creating event and wedding contracts, designing seating diagrams in Allseated, and creating a full beginning to end production schedule. Works closely with the Event Coordinator on the day of the event and handles any issues that may arise. Interacts with vendors to confirm event logistics.Coordinates across departments with Graphics, Exhibits and Guest Services. Responsible for OSC social media posts related to the event.

Orlando, Florida, United States

Answered 75+ calls and 25+ mobile chats a day at a large convention resort of 1,700 roomsResolved customer dissatisfaction quickly and with respect to enforce Marriott brand loyaltyContributed to consistently rising “Intent to Recommend”and “Elite Appreciation” Scores for the Front Office Team Processed and adjusted vital reports in relation to guest reservations to ensure efficient operationProvided additional assistance to Housekeeping, Engineering, Bell Service, and Celebrity Services when needed Strong knowledge of PMS, Marsha, and Empower (GXP)

Orlando, Florida, United States

Greeted guests at fast paced front desk of busy 300 room resort facility managed by Millenium Management.Used internal software to process reservations, check-ins and check-outs, maintain accounts, and reconcile charges.Issued room keys, answered questions about accommodations, and handled any requests that may arise at check-in.Explained details regarding property, including bar and pool areas to ensure a pleasant stay and encourage return to the resort.Handled guest escalations as needed via phone or walk up at the front desk.Worked closely with other departments within the resort to resolve any guest issues.

Hershey, Pennsylvania, United States

The role included leading teams of 5-15 individuals on each shift, training newly hired employees, handling escalated guest incidents, communicating with other departments, and ensuring facility appearance and function.

Hershey, Pennsylvania, United States

The role entailed working effectively in a high volume facility, providing informative customer service, and mentoring less experienced staff while maintaining department responsibilities.

Hershey, Pennsylvania, United States

An entry level role that included maintaining facility appearance while adhering to safety guidelines, interacting with guests, and assisting during weather events.