Molly O'Neil Email & Phone Number

Denver, Colorado, United States

Denver, Colorado, United States

Most Recent Accomplishment: Successfully launched a custom-built Concierge Tool for Exclusive Resorts, designed to enhance concierge efficiency and elevate Member satisfaction and personally led 15 hours of comprehensive training, equipping 120 concierges worldwide to maximize the platform’s potential.Lead for key executive projects, overseeing planning, execution, and logistics for a seamless Member experience.Develop and implement core initiatives that enhance team performance and client satisfaction, aligned with the overall strategic goals of the organization.Act as the main liaison between leadership stakeholders, ensuring clear and consistent communication with departments like Customer Service/Member Experience, Resort Operations, Finance, Engineering, Marketing, and HR.Collaborate with the Engineering team to bridge business needs with technical solutions, ensuring reliable systems and processes to support ongoing business functions.

Remote

I completed 30 hours of in-depth training to become a certified crisis counselor. I have spent over 70 hours on the platform providing free mental health support to a variety of people in crisis. I balance communicating with multiple texters at once to provide top service and support which eliminates increased wait times in the queue. I have received positive reviews from texters after de-escalating them from a state of crisis. One texter, for instance, shared in their post conversation review, "Thank you for making me feel like I matter and listening to me".

Remote

Selected to join a small group of Georgetown University Alum to support the first incarcerated individual to be elected to public office. I am responsible for coordinating press and building partnerships with media outlets as well as civic engagement organizations. This role includes designing and presenting the Commissioner's press kit and sharing his story, policies, and mission with media outlets, such as ABC, Vice, NBC, Washington Post, and more. I am involved in training new members of the team, organizing educational opportunities for the public, attending judicial hearings, and supporting initiatives that emphasize the humanity of the incarcerated community.

Denver, Colorado, United States

At 2U, I was responsible for recruiting qualified clinical community-based internships for online graduate students for two highly respected, competitive universities. I managed partnerships with over 100 clinical sites and placed students into internships that fit their needs, interest area, and timeline appropriately. I was requested by leadership to work on two teams simultaneously, carrying a larger caseload to assist with increased demands by the university partners. Working with two partners required executing and balancing two different programs' needs, including learning new Salesforce layouts, processes, and University Client requirements to quickly create placements as well as report to two different managers. I consistently met and exceeded required metrics for both teams and created new outreach styles and procedures to enhance placement efficiency. My role also included building strong relationships with students, providing support during their placement process, and maintaining communication to ensure their goals were met.

New York, New York

During my time at The Culinistas, I was responsible for managing events, brand partnerships, and creative collaborations. I planned and executed 50+ creative brand partnerships and marketing events in 3 target markets. I managed and executed the West Coast market launch in L.A., including 10 marketing events with 12 brand partners and 220+ guests resulting in 5.6MM social impressions and 150+ new clients. I worked directly with brand partners to plan and execute events, including menu creation, invites, site location, décor, media, outreach, social strategy, run-of-show, and event recap + analytics.

Greater New York City Area

The Culinistas provides high touch service to provide in-home private chef services. I held a predominant role in ensuring day to day operations went smoothly for clients to receive an optimal experience. To do so, I coordinated time-sensitive logistics with multiple groups to create a valuable experience for 60+ clients on a daily basis.

Washington D.C. Metro Area

Authored and published "The Skeptical Millennial Lifestyle: Living to Eat 2.0" available on Amazon.

Greater New York City Area

Rotating through marketing, client services, and business strategy divisions in preparation for the company's launch

55 Water Street, New York, Ny 10041

Organized the launch of an FXCM sponsored tutoring program for underprivileged New York City youth, prepared the recruiting process and organizing recruiting events, managed social media marketing development, successfully launching the startup’s website, Facebook, Instagram,LinkedIn, and Twitter accounts

55 Water Street, 50Th Floor, New York, Ny 10041

Analyst in Finance department working on mergers and acquisitions, complied data in response to due diligence using excel and internal accounting systems, and supported finance department in monthly and quarterly performance reports.

Bachelor Of Arts (B.A.), Political Science And Government

Education record

CIEE Study Abroad Program

Political Science And Government