Molly Whyte Email and Phone Number

Managed testing and acceptance of raw material, in process and finished goods with a budget of $60,000 and led a team of four lab technicians.Led successful implementation of ISO 9000:2000 which resulted in data tracking and process improvements.Updated audit system to include process auditing and procedural audits. Corrected problems with incoming raw materials by implementation of SQC that identified materials causing manufacturing problems. Met with suppliers to resolve issues. Implemented SQC charting for in process and finished goods that resulted in identifying out of control conditions to prevent out of specification material from being produced.Implemented control charting for verification and calibration of all Lab equipment that served as early warning for potential issues with equipment.Improved customer-supplier relations through effective troubleshooting that led to improved supplier – customer relations. Visited several customers to assist with resolution of problems.Established First Pass Quality metric that identified causes and initiated corrective action to increase productivity. Developed specification sheets for in process and finished goods that contained control limits and timely access to specification information.Managed divisional Customer Service and Quality functions resulting in consistent practices through the division, managed eleven union technicians, one chemist, one secretary, and two Customer Service Representatives, indirectly managed five Customer Service Representatives at other locations.Led implementation of Customer Satisfaction Index that identified major problem with timely and correct invoicing that led to the resolution.Assumed leadership role for Divisional Quality CouncilInstituted consistent Certificate of Analysis, Quality Policy and interplant transfers of material process.Implemented ISO 9002 for Mogadore facility.Specialties: Certified ISO Lead Auditor Quality Management Systems - IRISH QUALITY CENTREKepner Tregoe Solving & Decision MakingMeasuring and Managing Customer Satisfaction and Loyalty – American Society for QualityPLM400 SAP Quality Management and PLM405 Quality Inspection SAPQuality Auditing and Corrective Action – Marquette UniversityInfrared Spectroscopy II – Bowdoin CollegeComputer Aided Chromatography – Perkin Elmer