Manage the Learning and Development and Learning Management System teams.• Oversight of two departments, including budget, talent management, vendor management, and roadmap.• Responsible for hiring, resource balancing, and management of both internal and contractor resources.• Lead the design and development of the technical applications, cybersecurity, DEI, and manager development training programs.• Maintain all quality standards, including QA process, editorial and visual… Show more Manage the Learning and Development and Learning Management System teams.• Oversight of two departments, including budget, talent management, vendor management, and roadmap.• Responsible for hiring, resource balancing, and management of both internal and contractor resources.• Lead the design and development of the technical applications, cybersecurity, DEI, and manager development training programs.• Maintain all quality standards, including QA process, editorial and visual design standards, publication settings, testing, and troubleshooting.• Define and manage processes and procedures, documentation, and development software.• Support sales with scope, assumptions, and labor estimates for custom content development.• Oversee client relationships, including onboarding, product adoption, and retention.• Work with clients to establish and maintain new hire and initiative-based learning programs.• Responsible for the management, administration, and support of the LMS and related technologies. Show less

Managed the portfolio of projects for the Investor Center Learning and Development team, using Microsoft Project, SharePoint, and JIRA. Managed project budgets and led teams of up to 10.• Gathered initial project criteria to create project plans and determine resource allocation; implemented procedures to ensure accurate resource documentation.• Tracked projects according to forecast in Microsoft Project, provided milestone updates, and conducted business impact reviews; immediately… Show more Managed the portfolio of projects for the Investor Center Learning and Development team, using Microsoft Project, SharePoint, and JIRA. Managed project budgets and led teams of up to 10.• Gathered initial project criteria to create project plans and determine resource allocation; implemented procedures to ensure accurate resource documentation.• Tracked projects according to forecast in Microsoft Project, provided milestone updates, and conducted business impact reviews; immediately determined issues and found solutions before impacting project progression. • Prepared project status reports by collecting, analyzing, and summarizing information and trends.• Managed project risks, including resource limitations and scope change.• Implemented agile project methodologies to decrease cycle time and increase initiatives supported.• Participated in the Project Management Communities of Practice to continue growing my knowledge and skills.• Worked remotely with virtual teams. Show less

Led projects designing and developing training solutions for client services and sales organizations in roles with progressively increasing responsibilities. • Partnered with senior management to build organizational capability for achievement of business goals. • Designed and developed interactive online courses, instructor facilitated training, and all supporting materials and communications using Lectora, Captivate, Camtasia, Brainshark, and Dreamweaver.• Served as the training… Show more Led projects designing and developing training solutions for client services and sales organizations in roles with progressively increasing responsibilities. • Partnered with senior management to build organizational capability for achievement of business goals. • Designed and developed interactive online courses, instructor facilitated training, and all supporting materials and communications using Lectora, Captivate, Camtasia, Brainshark, and Dreamweaver.• Served as the training lead for the annuity sales relationship with the tax-exempt and retirement investment solutions groups. • Managed and created educational programs on income and retirement planning, new products, and system enhancements. • Applied adult learning theories and utilized ADDIE to enhance the participant experience.• Developed and conducted surveys to gage employee satisfaction; used results to implement changes in the learning curriculum. Show less

Managed development and production of new and on-going employee meeting presentations and collateral for all delivery channels: face-to-face, web workshops, self-paced, e-learning (English and Spanish).• Maintained project budgets and managed expenses, including vendor management.• Ensured that messaging and design were consistent across all delivery channels.• Managed content updates, inventory of workshop collateral, and reprint process to align with demand and… Show more Managed development and production of new and on-going employee meeting presentations and collateral for all delivery channels: face-to-face, web workshops, self-paced, e-learning (English and Spanish).• Maintained project budgets and managed expenses, including vendor management.• Ensured that messaging and design were consistent across all delivery channels.• Managed content updates, inventory of workshop collateral, and reprint process to align with demand and budget.• Communicated curriculum and collateral changes to internal business partners. Show less

Facilitated comprehensive, plan specific workshops to employees of Fidelity's 401(k) clients.• Partnered with Communication Consultants to assure clients’ needs were met or exceeded.• Worked independently within compliance and budgeting objectives.• Project management work, including creation of a new advanced level web workshop.