Molly Barth Email & Phone Number

*Implement transitions, acquisitions and projects completely and accurately on or before client expected deadlines*Work with other departments to ensure each plan is set up according to the plan document*Receive 100% customer satisfaction rate on client surveys*Mentors and trains new team members on the whole transition process*Collaborate with other team members on process improvements and creating efficiencies *Effectively deliver sales presentations to potential clients*Coordinates volunteers to work at Feed My Starving Children

*Project manager for plan conversion and spin-offs*Managed daily recordkeeping for 5 plans*Maintained excellent client relationships*Researched, resolved and documented plan level discrepancies*Coordinated Interactive Voice Response (IVR) System changes*Provided on-the-job training for new account administrators*Member of process improvement team

*Hired, scheduled, counseled and performed reviews for team members*Managed team members productivity, incentive programs and morale*Established and maintained vendor relationships