Molly Braham Email & Phone Number

Bath, Gb

Thailand

As a Tour Group Leader with the award-winning Intro Travel, I lead escorted tours in Thailand. My role encompasses comprehensive tour management, from destination planning, through all facets of logistics organisation and tour execution. I work closely with in-country guides and operators, ensuring guests have a smooth, exciting and unique journey, adapting itineraries and creating top-rated tour experiences. Main responsibilities:• Accompany group members from a wide range of nationalities on 9-21 day tours.• Responsible for the day-to-day running of group trips (8-24 people) in Thailand.• Provide leadership for travellers and be responsible for their wellbeing. • Ensure the overall safety and successful operation of each trip and to ensure everyone is having a great time along the way. • Consistently bring a flair for hospitality, being on hand as a key resource for the guest throughout their trip. • Take ownership of every detail of a successful tour, from managing flights, hotels, in-country guides, and selling excursions, to supporting guests with emergencies big and small. • Required to complete all admin duties related to the running of the group including tour pre-planning and post tour tasks.• Assist all group members with their onward travel plans. • Resolve any problems during the tour, dealing with them promptly to ensure the highest levels of customer satisfaction are maintained.

Bath, England, United Kingdom

Job Summary: Identify, generate, develop and grow income from a portfolio of trusts and foundations, winning ambitious partnerships by writing exceptional proposals and developing positive relationships with funders. Main responsibilities: • Identify, develop and grow a portfolio of primarily trusts and foundations as well as philanthropic individuals and corporates contributing to an agreed income target. • Provide excellent stewardship and relationship management, managing all aspects of donor care, reporting and relationship building. • Deliver against personal and Partnerships team targets.

Bath, England, United Kingdom

Job Summary:Identify and strategically develop valuable partnerships with a range of audiences (Philanthropists, Corporates and Trusts and Foundations). Main responsibilities: • Research and collate information regarding services, projects and developments for corporate pitches, funding bid documents, impact reports and cases for support. • Identify and develop opportunities to engage with prospective strategic partners and build internal relationships across the hospital with clinical staff to identify funding opportunities and gather impact stories. • Support the Partnerships team in developing and maintaining a partnership model to focus on maximising the impact and retention of supporters. • Provide project support and outstanding supporter care for the charity's donor cultivation / stewardship events.

Bath, England, United Kingdom

Job Summary: Responsible for the management and development of community fundraising activities and charity-led events. Main responsibilities: • Lead on event management for fundraising events including logistics, administration, partnership management, budget and volunteers. • Steward event participants through a bespoke donor journey to maximise their engagement to increase their sponsorship potential. • Proactively develop new relationships with community organisations, clubs, groups and businesses.

Longleat Forest, Wiltshire

Job Summary: Provide excellent guest care by being the main point of contact for guest enquiries, ensuring an experience is delivered that will exceed guests' expectations from the moment they arrive until the moment they leave. Main responsibilities: • Providing guests with advice, answering queries and resolving problems. • Effectively handle guest complaints and resolve them in a timely manner. • Checking in guests, provide Treehouse guests with a VIP check in and bespoke meet and greet service. • Handling maintenance and housekeeping enquiries, reporting faults to the relevant departments and booking leisure activities.

Southampton, England, United Kingdom

Job Summary: Helping guests to maximise their visits to the different ports by promoting, explaining, and offering tours and packages before they go ashore. Main responsibilities: • Promoting and selling shore excursions to maximise onboard revenue.• Assisting with onboard marketing and promotion activities, compiling promotional material as directed.• Regularly escorting guests on excursions to improve product knowledge and check standard of service provided while interacting with the guests to promote future tours. • Fulfilling guest requests such as car hire, mobility and private arrangements.• Effectively resolving any guest issues or complaints in a professional, customer focused and timely manner.• Regularly participate in and report on shore excursions.• Undertaking the selection and training of shore excursion escorts and collate escort reports.• Assisting with the organisation and effective management of passenger disembarkation, including baggage arrangements.Training completed:Certificate of Proficiency in Security Awareness, Crisis Management and Human Behaviour, Crowd ManagementCarnival Code of Business Conduct and Ethics, Manual Handling, CARE Responder Training & The Institute of Customer Service – Guest Service Programme.

Southampton, England, United Kingdom

Main responsibilities: • Gaining a comprehensive insight into the hotel operation onboard a cruise ship which required rotating positions on a regular basis to learn each role from entry level to management. This incorporated work based learning in Housekeeping, Laundry, Restaurants, Galley, Bars and Stores.• Assisting the Learning and Development Officer with the delivery of Cunard's White Star Training programme to the entire ship’s company.• Hosting onboard social events as required and actively attending monthly Seafarer Welfare Committee meetings.• Responding to guest concerns in a considerate, professional and positive manner by showing empathy and actively listening as well as focusing on how issues can be prevented in the future.Following positive feedback from both ship and shore based managers I was offeredthe opportunity during my program to step up to cover rotation gaps as Shore Excursions Assistant.

Wiltshire

Main responsibilities:• Planning work schedules ensuring legal requirements are met.• Collating tours and excursions both in the UK and abroad securing bookings and hotel reservations for the companies own tour programme and private groups.• Assisting with the private hire department and maintaining existing school contracts.• Accompanying tour groups as a Tours Manager.• Event organiser for annual reunion weekend event including a ‘Gala dinner evening’ for over 120 guests, planning the event from start to finish working closely with the chosen hotel. Responsible for ensuring that a budget is forecasted and the promotion of the event is successful.

Bsc (Hons) Tourism And Hospitality Management, Tourism And Hospitality Management, First Class Honours With Certificate Of Professional Industrial Experience

Activities and Societies: Academic Social Representative for the Institute of Hospitality Society & member of the University Rounders.

High School

Activities and Societies: Deputy Head GirlA Levels: BTEC Health and Social Care – D*/A* Business & Economics – A Media Studies.