Molly Hess Email & Phone Number

Bethesda, MD

Bethesda, Maryland

• Trained, customized, and integrated enterprise level accounts within 60 days of becoming a client
• Worked jointly with clients to devise programs, measurement criteria, reporting mechanisms, and managing the execution of such programs/processes. Maintained a feedback loop for driving continual improvement.
• Conducted in-person and online training - one-on-ones, and large groups
• Consulted with clients on implementation and RainKing's integrations to guide them in best practices
• Coordinated internal support for integration, technical issues and client concerns
• Documented and maintained knowledge base resources in HubSpot

Bethesda, MD

• Trained users, both new and existing, on the RainKing software to increase usage and adoption of the software as well as identify needs of these clients for potential upsell into other RainKing products and services
• Closely worked with the Account Directors to perform Quarterly Business Reviews with the decision makers on the client side to understand their business goals, uncover pain points, and position RainKing as a solution.
• Proactively engaged with key administrators at existing client base of >$5.3 million annually
• Partnered with development team to effectively communicate clients’ experiences to help enhance products

CBD 888 16th Street, NW And 1701 Pennsylvania Ave. Washington, DC

• Provided superior operational support and customer service to all Carr Workplaces clients
• Enhanced brand awareness by attending local events through affiliations and networking groups
• Accountable for contributing towards the center’s monthly service revenue targets by up-selling and marketing value-add services as well as owning invoicing and Accounts Receivable procedures. Accountable for monthly.
• Responsible for maintaining the smooth flow of on-boarding and off-boarding of client offices and recommending and coordinating service upgrades and downgrades
• Responded in a timely manner to client issues through appropriate channels. Issues such as changes to telephone programming, phone answering, addition/deletion of client employees, administrative support, queries.
• Worked with centers annual budget, monthly P&L reports and monthly targets

1000 Connecticut Ave, NW Washington, DC 20036

• Promoted and executed administrative services; marketing conference rooms, event space, and community events through social media (Twitter, Facebook, LinkedIn) and Craigslist, LoopNet and LiquidSpace
• Successfully promoted and did fundraising for the Rising Stars Foundation, a charity run by Mr. Oliver Carr
• Scheduled and coordinated meetings for clients
• Maintained client files; updating files through SalesForce and Sproutloud
• Submitted invoices into Nexus, and using Center Charge to bills clients; monitored billing

Chevy Chase, Maryland

• Developed marketing strategies and maintained programs to increase patient referrals through monthly contests, rewards card program, birthday card program, and the lunch and learn program
• Scheduled appointments, processed payments, provided statements and claims to clients, and responded to all financial inquiries as a first resource
• Ordered and maintained office supplies, promotional products, and gift cards

Bachelor'S Degree, American Studies

Activities and Societies: Zeta Tau Alpha

Education record

Activities and Societies: Junior Varsity and Varsity Soccer