Molly Grace Smith Email & Phone Number

Newcastle Upon Tyne, GB

Newcastle Upon Tyne, England, United Kingdom

Newcastle Upon Tyne, England, United Kingdom

Deerfield, Illinois, United States

- Determined the learning and development needs of the ADP Celergo Global Service Team and collaborated with the Enterprise Learning Team to strategize and deploy learning content- Built and managed a global training team of 5 Knowledge and Academy Leads across 6 offices and 3 regions, to ensure global alignment in training and onboarding of service.

Deerfield, Illinois, United States

- Supervised 9+ International Client Account Managers of global payroll services across 2 US offices, providing thorough support and maintaining steady and productive operations- Advocated for Client Services team and liaised across departments as Client Service Subject Matter Expert in global projects that propelled efficiency gains to improve client.

Deerfield, Illinois

Deerfield, Illinois, United States

-Supervised and trained 18+ direct reports across 2 US offices during their first 3-6 months as International Client Account Managers of global payroll services- Implemented remote Client Service training program to ensure successful onboarding of associates during pandemic- Onboarded the company's first Client Account Manager team in El Paso, TX, USA.

Prague, The Capital, Czech Republic

- Developed and conducted approximately 31 hours of lessons per week to adult learners in over 15 corporate offices throughout Prague, building rapport with students and maintaining positive relationships with companies- Taught business, conversation, and general English skills to groups and individual learners at elementary, pre-intermediate.

Crystal Lake, Illinois

- Expedited 300+ referrals per month in order to efficiently provide high quality client care- Collaborated with other intake team members, care coordinators, and clinicians to refine intake processes and improve client experience- Partnered with hospital representatives to identify and execute appropriate care for clients and build inter-business.

Crystal Lake, Illinois

- Communicated with clinicians in the field to complete documents efficiently- Evaluated over 100 doctor’s orders per day to ensure they parallel clinical disciplines and frequencies- Analyzed dozens of charges per day to clients in order to examine and solve communication problems- Consulted with Director of Billing to identify and solve problems arising.

- Collaborated with the Intake department and Director of Billing, interacting with Clinicians and doctors to discharge and bill patients in a timely manner - Audited and organized over 400 patient files for billing preparation for an average weekly revenue of $250,000- Implemented and maintained strong professional relationships with doctors outside the.

Master Of Science - Ms, Global Human Resource Management, Distinction

Award for Highest Academic Merit in Global Human Resource Management

Bachelor Of Arts (B.A.), Italian Studies

Bachelor Of Arts (B.A.), Psychology

Activities and Societies: Alpha Delta Pi

Intensive Italian Program, Italian Studies

Strengthened language comprehension by successfully completing an intensive language program over a 6-week period. Actively overcame.