Molly Grosse

Molly Grosse Email and Phone Number

Retired
Molly Grosse's Location
Kennebunk, Maine, United States, United States
Molly Grosse's Contact Details

Molly Grosse personal email

n/a

Molly Grosse phone numbers

About Molly Grosse

Multi-faceted operations leader. Versatile and adaptable professional known for developing high performing teams in operational areas. Expert in identifying root cause of issues, streamlining processes, creating quantitative measures/reporting resources, and implementing technology that positively impacts productivity and profitability. Results gained by strategic and analytical thought, collaboration, and team development.

Molly Grosse's Current Company Details

Retired
Molly Grosse Work Experience Details
  • Capital One/Bluetarp Financial
    Sr Project Manager
    Capital One/Bluetarp Financial Jun 2018 - Oct 2022
    Portland, Maine, United States
    Sr Project Manager, Operations Developed and implemented project management framework for business initiatives with operational impactResponsible for operational integration of large process initiatives (IT, Regulatory, Risk, efficiency)Operations Analyst Integration project management champion of BlueTarp Financial into Capital One for Operations, HR, Vendor Management, and Facilities Management (plan detail creation, execution,collaboration, control plan, troubleshooting)Led operational conversion for three major partners (staffing analysis, phone system integration, installation of email service channel, reporting and data conversion, contingency planning, control plan creation and implementation, monitor/troubleshoot post conversion)Built Staffing models, performance reporting tools, and conducted quality and efficiency analysis for BlueTarp Financial
  • Unitedhealth Group
    Associate Director Of Business Process, Human Capital
    Unitedhealth Group Oct 2015 - Oct 2017
    Greater Minneapolis-St. Paul Area
    - Lead team of 6 Business Process Analysts, Trainer, & Quality Administrators that support Human Capital Contact Center (~460K inquiries in 2015)- Responsible for Operational Support functions (Training, Quality Administration, Knowledge Management, & Business Process)- Redesigned/simplified Quality program (includes internal survey, benchmarking, focus group, attribution definition, scoring, calibration, data analysis, control plan) to better enhance the customer experience and increase service advisor engagement- Process ownership for bringing new work into the contact center. - Develop strategic 2 year Support Team plan to better support the growth and evolution of the contact center- Collaborate with operational team to maximize staff efficiency by streamlining service advisor processes- Create internal reporting tools to gain visibility into the team’s performance
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  • Target
    Manager Of Hr Systems
    Target Jun 2014 - Mar 2015
    Greater Minneapolis-St. Paul Area
    - Led team of 5 HR Consultants and Senior Business Process Analysts to maintain stability of Domestic and Canada HR Systems. Implemented 55 system enhancements, improved business processes, and achieved 100% cross training.- Established process for decommissioning HR Systems for all 133 Target Canada stores.- Developed solutions, devised timelines, and communicated plans for Payroll, Benefits, Health & Welfare, Merit, Open Enrollment, Absence Management, and United Way systems issues and enhancements.- Created and implemented HealthCare Reform legislative requirements to HR Systems.
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  • Target
    Hr Operations Manager
    Target Apr 2012 - Jun 2014
    Greater Minneapolis-St. Paul Area
    - Led team of 6 HR Business Leaders with a team of 65 team members to accurately and timely schedule 170K pharmacy/clinician shifts and process 21K documents.- Established operational processes and measures in newly implemented HealthCare Scheduling team. - Stabilized business performance and improved customer experience by collaborating with field partners to redefine process, establish metrics, implement team structural changes, and create standard operating procedures.- Reduced open shifts by 30%, reduced time to fill an open shift by 20%, and increased customer satisfaction by 40%.- Assessed, analyzed, and transitioned 65 pieces of HR processing work to global team resulting in 12 FTE headcount reduction.- Championed 3 high level projects for transition of work to HR Operations Center.
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  • Target
    Manager Of Hr Operations - Support Team
    Target Dec 2007 - Apr 2012
    Greater Minneapolis-St. Paul Area
    - Led team of 2 HR Business Leaders (with a team of 18 team members), 3 Business Partners, Systems Analyst, and Reporting Analyst in creation and implementation of supporting analytical tools and metrics.- Developed operational center staffing model (4 functional areas, ~155 team members). Provided short and long term view of capacity which resulted in correct hiring timing and number of new employees.- Created strategic vision and implemented analytical and reporting tools (staffing model, daily/weekly/monthly workload planning tools, scheduling modules, productivity measures, utilization, cost/unit, service level, and dashboard).- Outsourced tax credit processing work (assessments, financial options, vendor negotiations, process flow, and implementation). Increased tax credit revenue by 50% ($20M to $30M) in first year.- Built, owned, and administered Business Continuation Plan for HR Operational Center (~200 domestic team members of 7 functional areas).
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  • Target
    Regional Distribution Operations Manager
    Target Nov 2005 - Dec 2008
    Greater Minneapolis-St. Paul Area
    - Led team of 6 Analysts & Process Owners in support of 30 Distribution Centers.- Devised and allocated operating budget of +$500M- Built staffing models to support ~18K team members- Created and implemented budgeting tools and analysis, staffing model tools and analysis, operational department analysis and trends, quality reporting, performance management reporting, and rollout of pyramid prototype scheduling.
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Molly Grosse Skills

Leadership Process Improvement Team Leadership Team Building Human Resources Management Customer Service Strategic Planning Microsoft Excel Talent Management Strategy Project Management Employee Relations Training Business Process Improvement Performance Management Microsoft Word Strategic Thinking Financial Analysis Collaborative Problem Solving Collaborative Leadership Operational Analysis Reporting And Metrics Creation Inventory Control And Managment

Molly Grosse Education Details

Frequently Asked Questions about Molly Grosse

What is Molly Grosse's role at the current company?

Molly Grosse's current role is Retired.

What is Molly Grosse's email address?

Molly Grosse's email address is mo****@****get.com

What is Molly Grosse's direct phone number?

Molly Grosse's direct phone number is 1 (866) 414*****

What schools did Molly Grosse attend?

Molly Grosse attended University Of St. Thomas, Minnesota State University, Mankato.

What skills is Molly Grosse known for?

Molly Grosse has skills like Leadership, Process Improvement, Team Leadership, Team Building, Human Resources, Management, Customer Service, Strategic Planning, Microsoft Excel, Talent Management, Strategy, Project Management.

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