Molly Mcclure Email and Phone Number

Head of global team accountable for programmatic support of SAP transformation strategy via customer profiles, job roles, employee compensation & SaaS solution offerings • Executive Stakeholder engagement across Board Areas • Established a holistic system to store critical job role information from cross-Board Area stakeholders

Led global team designing end-to-end processes to discover & address organizational opportunities • Awarded “Operational Excellence Award” by Head of SAP Global Business Ops for root cause analysis of customer risk and assessing effectiveness of risk mitigation across SAP (2020)• Developed KPI dashboard to provide single source of truth for Global Cloud Customer Success KPIs, including customer health, adoption opportunities, churn analysis, & critical risk indicators• Successfully implemented global cross-functional operational model to define standard practices for SAP customer-facing agents & operational experts • Created a Leadership Framework & Playbook on operational metrics, risk indicators & strategic KPIs

Established a foundation for SAP Preferred Success strategy and quantified risk trends across the portfolio • Created Value Management Scorecard to identify gaps in SAP’s service offerings through a root cause analysis of customer engagement & solution usage data • Established renewal rate calculation approach for organization in partnership with SAP Controlling

Developed & optimized processes of Customer Adoption team to improve adoption across Customer Value Journey, increase revenue retention, & identify risk while implementing a scalable process• Identified as High Potential Talent for fast-track to leadership positions as “SAP Catalyst” (2018)• Transformed end-to-end delivery model for service offerings from intensive, in-person approach to hybrid model leveraging digital delivery to allow for global scalability• Defined & delivered outcome KPI to measure program efficacy & impact

Strategic account management responsible for adoption & revenue retention for cloud customers• Recognized as “Rookie of the Year” by Head of Customer Engagement (2015)• Aligned services and resources to drive adoption & value realization for SaaS cloud customers• Led customer contract negotiations focused on revenue retention and expansion of relationship

Established and executed processes & systems which enabled PwC to fully leverage the skills & talents of all staff.

• Developed e-learning training modules & assessments using Captivate • Ensured compliance completion across national team

• Developed e-learning training modules & assessments using Captivate • Ensured new hire compliance with onboarding policies & mandatory trainings

• Led cross-functional projects to execution, including large scale events & composition of Federal grants• Conducted recruiting, hiring & onboarding for Management team • Designed and delivered training