Assess mental, emotional and physical conditions of clients to determine proper course of counselingDevelop and implement effective wellness programs for clientsSupport, encourage, and educate clients on healthy dietary and lifestyle habitsCounsel clients on health issues virtually and in personProvide detailed and complete information on foods and their effect on the bodyPrioritize holistic wellness and preventative actions against common health issues for clients

Provided complex travel solutions to global C-suite clienteleEnsured satisfaction and retention of diverse luxury corporate client listWorked cross functionally to maintain a strong, current product knowledgeEnsured effective KPI and SLA metrics are metCollected and reported feedback to solve potential product issuesManaged client escalation and monitor customer communication queuesExpert knowledge of CRM tools Twilio, Zendesk and IntercomCollaborated in efforts to… Show more Provided complex travel solutions to global C-suite clienteleEnsured satisfaction and retention of diverse luxury corporate client listWorked cross functionally to maintain a strong, current product knowledgeEnsured effective KPI and SLA metrics are metCollected and reported feedback to solve potential product issuesManaged client escalation and monitor customer communication queuesExpert knowledge of CRM tools Twilio, Zendesk and IntercomCollaborated in efforts to streamline team processes and maintain global SOPs to ensure accountability and effectiveness Show less

Provided complex luxury travel itineraries for leisure clienteleResearched and maintain current knowledge on worldwide destinations and trends to best serve clientsEnsured satisfaction and retention of diverse luxury client listDeveloped and maintained industry relationships to enable value added services for clientsRecognized as Travel + Leisure Magazine Rising Star in 2017Maintained a successful travel blog and social media detailing current travel industry trends, travel… Show more Provided complex luxury travel itineraries for leisure clienteleResearched and maintain current knowledge on worldwide destinations and trends to best serve clientsEnsured satisfaction and retention of diverse luxury client listDeveloped and maintained industry relationships to enable value added services for clientsRecognized as Travel + Leisure Magazine Rising Star in 2017Maintained a successful travel blog and social media detailing current travel industry trends, travel tips and destination stories. What clients have said:"Molly did a fantastic job answering all the detailed questions for a complex international booking for an international family holding various countries' passports. Well done!""Molly has been a delight to work with! It has been a great experience to work with Frosch.""Molly is just fantastic! Always very responsive and helpful. I thoroughly enjoyed booking my trip with her!" Show less

Developed international media list of travel experts and news media Developed and managed relationships with content contributorsNegotiated long-term deals and partnerships with media contactsEdited contributor submissions and content prior to publishingSocial media and website managementCreated unique and timely contentContributor outreach to national press for content and partnership opportunities Maintained partnership with Travel & Adventure Show, the #1 Travel… Show more Developed international media list of travel experts and news media Developed and managed relationships with content contributorsNegotiated long-term deals and partnerships with media contactsEdited contributor submissions and content prior to publishingSocial media and website managementCreated unique and timely contentContributor outreach to national press for content and partnership opportunities Maintained partnership with Travel & Adventure Show, the #1 Travel Show Series in the U.S. Show less

Created and distributed press releases and media alertsDeveloped and maintained local, regional and national media lists Created and executed successful public relations and social media campaignsPlanned and executed workshops and events for clientsProvided media training for clientsManaged interns and junior account managersManaged and ensured satisfaction of clienteleEarned consistent cover stories in major publications

Maintained and updated press and contact listsPlanned and executed eventsPrepared weekly and monthly task lists for clientsCreated and distributed press releasesManaged public relations campaignsCommunicated with print, digital and broadcast media locally, nationally and internationally Managed interns and junior account executives Prepared and presented monthly status reports for clients

Managed incoming calls and personal bookkeepingAssisted with personal and professional errandsCoordinated domestic and international travel and scheduleWrote and distributed press releasesDeveloped and executed social media campaigns

Coordinated sample requests for major publications and stylistsShowroom and sample closet organizationMaintained and updated all contact lists, recorded press and sample inventory listsPrepared monthly status reports for clientsChose samples for photo shoots and international editorial spreadsManaged Social Media accountsPlanned and carried out company events