Molly Mcgrath

Molly Mcgrath Email and Phone Number

Customer Service Representative @ Summit K12
Austin, TX, US
Molly Mcgrath's Location
Austin, Texas, United States, United States
About Molly Mcgrath

Molly Mcgrath is a Customer Service Representative at Summit K12.

Molly Mcgrath's Current Company Details
Summit K12

Summit K12

View
Customer Service Representative
Austin, TX, US
Website:
hometogo.com
Employees:
204
Molly Mcgrath Work Experience Details
  • Summit K12
    Customer Service Representative
    Summit K12
    Austin, Tx, Us
  • Hometogo
    Guest Relations Specialist
    Hometogo Feb 2024 - Present
    Austin, Texas, United States
    •Provide exceptional customer service for global travelers, resolving escalated inquiries by (phone, email, chat) to ensure guest satisfaction •Served as the liaison between our Guest Relations team and our Partner Relations team, effectively addressing escalated issues such as unresponsive partners, urgent check-ins, cancellation and price discrepancies by coordinating with internal teams and external stakeholders.•Provided direct support to Guest Relations Agents, offering guidance and troubleshooting for difficult partner interactions, and suggesting creative solutions outside of standard processes.•Identified recurring partner and guest issues, compiled detailed reports, and communicated these findings to the relevant teams, enabling the development of actionable insights for process improvements.•Supported the development and maintenance of Knowledge Articles on Salesforce and Confluence, ensuring all content is accurate and up-to-date to improve agent efficiency and enhance guest experience.
  • Uplift Education
    Assistant Testing Coordinator And Teaching Assistant
    Uplift Education Nov 2021 - Jul 2023
    Dallas, Texas, United States
    • Managed a classroom of 30+ 3rd 4th and 5th graders to develop reading, math, and science proficiency for STAAR Testing• Devise, develop, and deliver engaging lesson plans while analyzing student data to achieve concept mastery• Organize, assess and maintain accurate records involving student data throughout the year, presenting the data during conferences and weekly collaborative meetings• Create and implement individualized lesson plans for groups of 5-6 scholars• Review testing data and educational technology data and implement new individualized strategies based on this data to provide students with the extra tools and support needed to succeed • Coordinate STAAR, TELPAS, and MAP testing under the Testing Coordinator at Williams Primary and the State of Texas Requirements• Ensure all secure testing materials, pieces of training, oaths, and accommodations are aligned with the State of Texas Testing requirements• Monitor, lead, and fix both technology and system issues as they arose during testing
  • C.E.I.P Espartales
    Assistant English Teacher
    C.E.I.P Espartales Oct 2020 - Jul 2021
    Alcalá De Henares, Community Of Madrid, Spain
    • Co-taught with 5th and 6th-grade teachers both inside and outside of the classroom by monitoring students, leading lesson plans, and preparing weekly objectives• Helped prepare grades 3-6 for the KET English exam through both individual intervention and group intervention • Planned, organized and implemented small-group lessons for students in both 5th and 6th grades to improve their writing, reading, and English speaking levels
  • Merge Management
    Commercial Real Estate Leasing Agent
    Merge Management Jun 2017 - Aug 2017
    Dallas, Texas, United States
    • Conducted market analysis of competitive properties, analyzed this data and created rent comparisons, and led leasing tours of the building for prospective residents• Maintained and delivered professional, courteous, and efficient assistance to internal and external clients • Prepared and submitted Secretary of State filings within the state of Texas for commercial properties

Molly Mcgrath Education Details

Frequently Asked Questions about Molly Mcgrath

What company does Molly Mcgrath work for?

Molly Mcgrath works for Summit K12

What is Molly Mcgrath's role at the current company?

Molly Mcgrath's current role is Customer Service Representative.

What schools did Molly Mcgrath attend?

Molly Mcgrath attended University Of Colorado Boulder.

Who are Molly Mcgrath's colleagues?

Molly Mcgrath's colleagues are Sani Narbing Ahmed, Aliya Madiya, Tjorven Karsten, Julius Ambrasas, Magdalena Szpyt, Adriana Caycedo, Elodie Pacheco.

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