•Provide exceptional customer service for global travelers, resolving escalated inquiries by (phone, email, chat) to ensure guest satisfaction •Served as the liaison between our Guest Relations team and our Partner Relations team, effectively addressing escalated issues such as unresponsive partners, urgent check-ins, cancellation and price discrepancies by coordinating with internal teams and external stakeholders.•Provided direct support to Guest Relations Agents, offering guidance and troubleshooting for difficult partner interactions, and suggesting creative solutions outside of standard processes.•Identified recurring partner and guest issues, compiled detailed reports, and communicated these findings to the relevant teams, enabling the development of actionable insights for process improvements.•Supported the development and maintenance of Knowledge Articles on Salesforce and Confluence, ensuring all content is accurate and up-to-date to improve agent efficiency and enhance guest experience.

• Managed a classroom of 30+ 3rd 4th and 5th graders to develop reading, math, and science proficiency for STAAR Testing• Devise, develop, and deliver engaging lesson plans while analyzing student data to achieve concept mastery• Organize, assess and maintain accurate records involving student data throughout the year, presenting the data during conferences and weekly collaborative meetings• Create and implement individualized lesson plans for groups of 5-6 scholars• Review testing data and educational technology data and implement new individualized strategies based on this data to provide students with the extra tools and support needed to succeed • Coordinate STAAR, TELPAS, and MAP testing under the Testing Coordinator at Williams Primary and the State of Texas Requirements• Ensure all secure testing materials, pieces of training, oaths, and accommodations are aligned with the State of Texas Testing requirements• Monitor, lead, and fix both technology and system issues as they arose during testing

• Co-taught with 5th and 6th-grade teachers both inside and outside of the classroom by monitoring students, leading lesson plans, and preparing weekly objectives• Helped prepare grades 3-6 for the KET English exam through both individual intervention and group intervention • Planned, organized and implemented small-group lessons for students in both 5th and 6th grades to improve their writing, reading, and English speaking levels

• Conducted market analysis of competitive properties, analyzed this data and created rent comparisons, and led leasing tours of the building for prospective residents• Maintained and delivered professional, courteous, and efficient assistance to internal and external clients • Prepared and submitted Secretary of State filings within the state of Texas for commercial properties