Molly Mollenkamp Email & Phone Number

Chicago, Illinois, United States

Chicago, Illinois, United States

Established client focused processes to respond to COVID-19 travel disruption for 80+ scheduled tours.Adapted department processes for remote work, including workflow and communications standards.Led continued training and mentoring for 10-18 team members working remotely.

Designed six itineraries of charter cruise and land tours; oversee logistics planning and execution of tours.Negotiated contracts with hotels, ships and suppliers; create budgets for programs, valued $500k-$1mil.Communicated program operations with marketing, passenger & air services, and tour directors.Monitored global events that impact travel, including visa regulations and emergency crisis management.

Chicago, Il

Coordinated educational travel programs, working directly with clients and operations manager.Managed and analyzed space on chartered ships and hotels for 1,000+ passengers on 15+ tours per year. Reviewed and improved upon organization processes to maximize efficiency and customer satisfaction.

Seoul, South Korea

Managed two classrooms of youth ages 4-12 and developed interactive lessons appropriate for each age group. Communicated and collaborated with Korean staff to ensure safety, well-being, and academic progress of children.Teaching in South Korea was also an opportunity to pursue the following hobbies:- Study Korean in class on a weekly basis.- Participate in a choral production of Handel's "Messiah" with the Camarata Music Company.

Developed and wrote curriculum for 20 large-group cultural programs and presentations.Coordinated the design and purchase of village artwork and banners, and purchase of teaching resources.Conducted outreach to high schools to promote the Arabic Language Village and available scholarships.Liaised between guests and visiting teacher groups during academic sessions.

Summers 2010, 2011, 2012Coordinated and managed high school credit program, and planned and scheduled classes and activities.Adapt to increased enrollment from 10 to 25 students throughout tenure as facilitator.Trained and mentored staff and Arabic language teachers, and monitored and responded to the needs of villagers.

Staff Counselor: Summers 2009, 2010, 2011, 2012Assumed leadership for counseling and created a safe environment for staff and villagers.Developed and implemented evening programs, cultural presentations, and simulations.Counselor: Summers 2007, 2008Prepared and led small language learning groups and activities in Spanish. Led and mentored cabins of 12-16 girls, providing a culturally enriching and safe environment. Lived and worked with people from diverse backgrounds, enabling the development of intercultural and communication skills.Junior Counselor: Summer 2006

Pioneer Hall: September 2010 to May 2011Frontier Hall: September 2008 to May 2009Managed a resident population of 50 students, and supervised security in a building of over 700 residents.Planned, budgeted, advertised, and implemented monthly programs for building residents.Provided peer counseling, basic resources, and support for residents.

Gameroom Attendant:Academic Year 2007 - 08Academic Year 2008 - 09Fall Semester 2010

Greater Minneapolis-St. Paul Area

Responded to inquiries from international students. Processed applications, prepared information for prospective international students, and assisted with special projects.

Master Of Science - Ms, Energy And Sustainability

Bachelor Of Arts, Political Science

Activities and Societies: Centennial Hall Council, MPIRG, Relay for Life, Sustainability Advocates

Arabic Language Program, Ciee

Activities and Societies: Internship at Al-RuwwadPrimary coursework on Modern Standard Arabic and Colloquial Jordanian Arabic, including.