Molly Aldrich Email & Phone Number

Nashville, Tennessee, United States

Nashville, Tennessee, United States

Greater Nashville Area, Tn

⋅ Simultaneous, minute-to-minute management of multiple food stands and bars during major concerts, professional hockey games, and various other large-scale events in Nashville.⋅ Organizing, motivating, and addressing concerns of a staff of 10-20 employees to ensure consistent and thorough customer service is provided every night. ⋅ Events management, including accommodating crowds of up to 20,000 attendees. ⋅ Executing necessary inventory administration and operations imperatives with high level of attention to detail.

Greater Nashville Area, Tn

⋅ Joined service team to prepare for opening of new flagship dining location at busy Broadway location.⋅ Demonstrated genuine hospitality while greeting and established rapport with hundreds of tourists and local customers daily. ⋅ Ensured efficient seating distributions and use of resources during busy lunch hour service.

Springfield, Illinois Area

Almost 4 years grocery store experience. Experience in opening and dropping daily cash tills. Processed monetary transactions with credit cards, checks, gift cards, cash, food stamps, and coupons. Assertively upsold beverages and desserts.Demonstrated genuine hospitality while greeting and establishing rapport with guests. Consistently offered professional, friendly and engaging service. Spoke with patrons to ensure satisfaction with food and service. Diligently informed kitchen staff of customer concerns, recook orders and dish availability.Bussed tables, cleared, and cleaned tables in a quiet and efficient manner. Scraped and stacked dirty dishes, and carried dishes and other tableware to kitchens for cleaning. Stocked service stations with items such as napkins, plasticware, and straws. Kept coffee and iced tea containers full and fresh. Swept and scrubbed floors. Emptied garbage to dump site. Worked well without supervisionMaintained clean, neat and properly stocked check stand area. Managed customer flow and backed up lines to reduce checkout wait time. Memorized product numbers to efficiently process hot food and produce items. Developed knowledge about products and sales items to answer shoppers' questions and assist guests with finding items. Addressed guest concerns and resolved all issues to guests’ satisfaction. Maintained high standards of customer service during high-volume, fast-paced operations. Reported to each shift on time and ready to work.

Springfield, Illinois Area

Helped with preparation, set-up, and service for daily locations and special events. Experienced in taking orders efficiently and accurately, especially with large groups of people (during street festivals, county fairs, etc.) Assertively upsold sides, add-ons and desserts. A quick learner when it comes to preparing menu items. Used to using a deep fryer

Springfield, Illinois Area

Served shoppers in a prompt, courteous and friendly manner. Communicated and exemplified the company’s vision and goals. Provided outstanding customer service that contributed to the honor of “Best Grocery Store” and "Best Customer Service" in The State Journal-Register. Handled products and equipment in accordance with safety and sanitation guidelines. Offered product samples, answered questions and suggested products. Fulfilled large and small catering orders. Praised by management for being a fast and efficient worker, requiring little supervision. Stocked, priced, front-faced and rotated merchandise. Maintained knowledge of current product locations.