András Molnár Email & Phone Number

- Central technical subject matter expert and company administrator.- Being part of the design and concept for the overall SuccessFactors solutions including module and major function implementation (such as the Learning Management System, Job Profile Builder, Identity Authentication & Provisioning Service, Tosca Automation testing, etc.)- Executing and coordinating User Acceptance Testing and Regression Testing for designated system changes and defect fixes- Working closely with senior business and IT stakeholders to understand their business requirements and contribute to the design and implementation of their HCM solution. - Research technical practices and KBAs, solve day-to-day problems, engage with the SAP SuccessFactors community and user groups to stay current with the latest system information.

- Troubleshooting complex second and third level system/performance problems reported by SAP partners and customers via incident reporting system (ServiceNow), and providing the best available solution or workaround.- Taking ownership of technical issues, liaising with Development & Field Teams to identify bugs and missing product functionality for future releases.- Coordination of processing and progressing incidents between customers, engineers and developers.- Document solutions to known issues and consulting questions (KBA creation).- Adhering to SLA’s and providing high Customer Satisfaction- Collaborate with other employees by providing important customer feedback, process‐improvement suggestions, new troubleshooting tips

Hungary Area, Budapest

As part of the European Sales Support Team, I support revenue growth by working in conjunctionwith a number of sales representatives in Europe. With high level of activity, I have to keep balance range of responsibilities including purchase order validation, to ensure compliance with companypolicies and processes at all times. I supervise 2 colleagues in Budapest.Responsibilities:- Provide day-to-day immediate supervision, assigning tasks, checking work at frequent intervals,and maintaining schedules.- Support Sales organization by preparing any required information (Business Warehouse Reporting)- Act as an advisor to colleagues to meet schedules and resolve problems.- Exercise judgment within defined procedures and policies to determine appropriate action orescalation.- Interact daily with sales team, customers and functional peer groups.- Interact with multiple levels of management and people with different personality styles andcultures.- Work closely with manager to plan, analyze and implement new processes/tasks.- Pro-active interaction to ensure all work is followed up.- Update the CRM tool as required (SAP, Salesforce.com)

Budaörs

I was responsible for the overall operation of the team, coordinate daily tasks and take responsibility for the work of the team members.Personal tasks:- Lead Service Installation Support team, build the process, manage daily tasks- Process all type of requests from wholesale and retail customers: service installation/modification/disconnection- Coordinate data recording (salesfoce.com)- Define customer oriented B2B processes in company level- Close cooperation with local organizations (sales, IT, finance, technical team) - Test newly implemeted features in prod and test systems- Report system bugs and process errors- Key user of Salesfoce.com Team's responsibility:- Administrate all telco services: internet access, direct voice, virtual services, colocation, ethernet line, ip vpn, etc.- Order to cash processes. Setup customer master data, administrate customer contracts, order forms. - Configure final billing/technical parameters, Order entry. Send orders to provisioning.- Keep in touch with OLOs (DSL services) - Handle retail/wholesale churn cases

Budaörs

- Proactive participation in the implementation of CRM system (salesforce.com) from the sales department team- Support sales by preparing contracts, offers- Administrate opportunites, sales leads, orders- Prepare costing tasks for the management- Business account validation, set up customre master data- Administrate/validate the requested products, contracts- Send order to provision.

Certificate, Sql

Identity & Communication

Activities and Societies: Cirius ScholarshipDenmark

Bsc, Library And Information Science, Information Management