Bepic.com/mindbodysoulbepic

Took accurate messages for staff and management to facilitate open and speedy communication.Received incoming packages and mail, dispersed parcels, correspondence and shipped outgoing items daily.Met incoming field staff with professional approach and provided friendly, knowledgeable assistance.Sorted incoming mail and directed to correct personnel each day.Generated shipment invoices, prepared packages and set up courier deliveries for customers.Answered telephones and directed calls to appropriate staff members.

Answer telephone, screen and direct calls.Take and relay message, provide information to callers. Greet persons entering organization.Direct persons to correct destination.Deal with queries from the public and customers.Provide general administrative and clerical support, prepare correspondence and documents.Receive and sort mail and deliveries.Tidy and maintain the reception area.

Arranged each place setting attractively and verified all items were clean and free from water spots and chips.Operated POS terminals to input orders, split bills and calculate totals.Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.Recorded orders and partnered with team members to efficiently serve food and beverages.Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.Discussed alternative selections with chef for guests with food allergies or gluten-free requests.Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.Prepared salads and appetizers to back up kitchen staff.Promoted desserts, appetizers and specialty drinks.Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.

Informed customers about billing procedures, processed payments and provided payment option setup assistance.Evaluated customer account information to assess current issues and determine potential solutions.Reviewed account and service histories to identify trends and issues.Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.Maintained revenue streams by exhausting every option before offering refunds.Documented conversations with customers to track requests, problems and solutions.Worked with managers to develop service improvement initiatives.

Protected company brand and improved customer satisfaction by finding creative solutions to problems arising from deliverables.Consistently provided exceptional service and attention to customersDeveloped, wrote and maintained detailed troubleshooting guide and knowledge base for use by other service desk staff and field service staff.Confirmed all stays at David Walleys resort. Check insMulti line Phone systemTook Incoming calls

Trustworthy and empathetic Customer Service Representative accomplished in software troubleshooting and up-selling Premium memberships. Dedicated to keeping excellent customer interaction records. Oral communication.Written communication.Problem-solving.Troubleshooting.Data entry.Computer skills.Analytical skills.Customer needs recognition.