Mon Serrano Email & Phone Number

Melbourne, Vic, Au

Melbourne, Vic, Au

Melbourne, Victoria, Australia

Strategic Sales, Partnership and Marketing Coordinator - On demand delivery services www.bearer.auBearer is an On demand delivery provider with same day delivery and was established in August 2023 till currently operating from the Melbourne CBD. My role and responsibilities were to implement marketing strategies and build relationships and rapport with Business development strategies with building alliances and partnerships to grow the business.Implementing Shopify channels with Api integration and introducing the same day delivery model on the Shopify platform.Organizing and attending the Online Retailer expo in Sydney Dates 24th to 25th July 2024.Working with online platforms with Slack, Notion, Zoom calls, Facebook, Instagram, LinkedIn sales navigator, Google documents, Microsoft office programs.Developing affiliate and co partnerships with other organisations to develop sales and delivery solutions.− Assist in marketing and advertising promotional activities (e.g. blog posts, social media, newsletters, website content).− Coordinate sales, marketing and communications operations and ensure they are satisfied and conducted to maintain organizational operations.− Develop high impact branding plans and content that deliver on growth aspirations based on the most effective and efficient marketing channels.− Conducting market research, executing marketing campaigns, ensuring sales and marketing operations are conducted in accordance with the business strategy.− Achieve KPIs and Sales targets through outbound campaigns and webinars.− Collect quantitative and qualitative data from marketing tools (Google Analytics, Google Ads, and Facebook)

Melbourne, Victoria, Australia

Worked as Casual Relief teacher/ Contract teaching in primary and secondary education via agency staffing.Transferrable Skills include:ResilienceAs a teacher, you are frequently observed and scrutinized in your place of work. Giving and receiving feedback is part and parcel of your daily routine. Knowing that your best isn’t good enough is a tough pill to swallow. Teachers quickly develop a thick skin.Stepping into Sales and Marketing Business development, there are plenty of moments when resilience comes in pretty handy. Questioning/Interviewing SkillsWhilst teaching you learn how to question and use your questioning for assessment. You always ask for more information because you want to find out what a child’s level of understanding is. You also want to support them and help them learn so you begin to naturally scaffold your questions to extract further information and help a learner to connect the dots.Whether you are meeting with a client, understanding a new job brief or screening candidates, adapting and asking the right questions will get you far. If you don’t ask the questions, you won’t take your understanding to the next level. I asked a LOT of questions when teaching.Work EthicsTo have a successful teaching career, you must plan and prepare for the day/week/term/year ahead. You constantly set goals and assess where you are in relation to your target. Failure is not an option when you are responsible for shaping the education of 25 to 30 children a year.In Sales, Marketing and business development the work is to a similar code, you need a strong work ethic and approach to be successful.

Mont Albert, Victoria, Australia

Digital Marketing · Digital Strategy · Social MediaDevelop marketing & and promotion for Allied Health ProfessionalsDevise sales and marketing strategy for pilates, physio equipmentCoordinate marketing strategies via the business development manager to clientsAssist with business plans for clinics and healthcare facilitiesMaintain client relationships with ongoing training on DMA Clinical pilates productsMaintain company budgets and KPI'sB2B & B2C relationshipsSet up marketing strategies and ongoing coaching/mentoring/consulting

Melbourne, Victoria, Australia

I have been working as a Contractor on support role. Enterprise Property Agents 𝘢𝘳𝘦 𝘢 𝘱𝘳𝘰𝘧𝘦𝘴𝘴𝘪𝘰𝘯𝘢𝘭 𝘗𝘳𝘰𝘱𝘦𝘳𝘵𝘺 𝘉𝘳𝘰𝘬𝘦𝘳𝘢𝘨𝘦 𝘧𝘪𝘳𝘮, 𝘢 𝘚𝘵𝘳𝘢𝘵𝘦𝘨𝘪𝘤 𝘈𝘭𝘭𝘪𝘢𝘯𝘤𝘦 𝘗𝘢𝘳𝘵𝘯𝘦𝘳 𝘰𝘧 𝘛𝘩𝘦 𝘗𝘰𝘸𝘦𝘳𝘩𝘰𝘶𝘴𝘦 𝘗𝘳𝘰𝘱𝘦𝘳𝘵𝘺 𝘎𝘳𝘰𝘶𝘱, 𝘱𝘳𝘰𝘷𝘪𝘥𝘦 𝘱𝘳𝘰𝘱𝘦𝘳𝘵𝘺 𝘪𝘯𝘷𝘦𝘴𝘵𝘮𝘦𝘯𝘵 𝘴𝘦𝘳𝘷𝘪𝘤𝘦𝘴, 𝘴𝘵𝘳𝘢𝘵𝘦𝘨𝘪𝘤 𝘱𝘳𝘰𝘱𝘦𝘳𝘵𝘺 𝘢𝘤𝘲𝘶𝘪𝘴𝘪𝘵𝘪𝘰𝘯 𝘢𝘯𝘥 𝘢𝘥𝘷𝘰𝘤𝘢𝘤𝘺 𝘴𝘦𝘳𝘷𝘪𝘤𝘦𝘴.Sales & Marketing Specialist Reporting to the CEO and assisting in sales and marketing activities, towards driving sales targets, revenue, profit, and settlement targets, implementing targeted marketing strategies, and maintaining customer relationships, tracking sales data, and creating performance reports.▻ Enhance and manage the social and digital media presence, assist with sales and marketing initiatives, including market research, analysis, campaign design and implementation across the scope of operations.▻ Assist in marketing and advertising promotional activities (e.g. blog posts, social media, newsletters, website content).▻ Coordinate sales, marketing and communications operations and ensure they are satisfied conducted to maintain organizational operations.▻ Develop high impact branding plans and content that deliver on growth aspirations based on the most effective and efficient marketing channels.▻ Conducting market research, execute marketing campaigns, ensure sales and marketing operations are conducted in accordance with the business strategy.▻ Achieve KPIs and Sales targets through outbound campaigns and webinars.▻ Collect quantitative and qualitative data from marketing tools (Google Analytics, Google Ads, and Facebook)

Melbourne, Victoria, Australia

Marc Edward Agency, Mea, and Mash Marketing - Melbourne based promotions,Working as a brand ambassador and event staff, Supervisor and Event manager for product launches, e.g. Nestle and Primo product launch and other food and wine, consumer products and retail sales products in Myer and Coles and Woolworths in store demonstrator.

Melbourne, Victoria, Australia

Reporting to the Student Services Team Leader, and responsible for providing first-contact resolution to Victoria University's current and future students via inbound and outbound calls, email, and web chat, on course information, administration, admissions, enrolment fees, scholarships and assisting with online enrolments and in using the Student Portal. Providing course information and guiding prospective students to complete their applications and continuing students to re-enroll. ▻ Achieved & exceeded KPIs including customer satisfaction, conversions, quality, average handle time and adherence to policies, procedures, and enrolment obligations.▻ Maintained accurate records of student contact details in relevant databases.▻ Ensured individual and team objectives are met on an ongoing basis.

Melbourne, Victoria, Australia

I have been teaching as a Contract and Casual relief teacher in Primary and Secondary education in Melbourne from 2014 to 2023. I have worked in roles with the focus being on primary and secondary education support and ongoing contracts work with schools throughout with teaching agencies.Worked as Casual Relief teacher/ Contract teaching in primary and secondary education via agency staffing.Transferrable Skills include:ResilienceAs a teacher, you are frequently observed and scrutinized in your place of work. Giving and receiving feedback is part and parcel of your daily routine. Knowing that your best isn’t good enough is a tough pill to swallow. Teachers quickly develop a thick skin.Stepping into Sales and Marketing Business development, there are plenty of moments when resilience comes in pretty handy. Questioning/Interviewing SkillsWhilst teaching you learn how to question and use your questioning for assessment. You always ask for more information because you want to find out what a child’s level of understanding is. You also want to support them and help them learn so you begin to naturally scaffold your questions to extract further information and help a learner to connect the dots.Whether you are meeting with a client, understanding a new job brief or screening candidates, adapting and asking the right questions will get you far. If you don’t ask the questions, you won’t take your understanding to the next level. I asked a LOT of questions when teaching.Work EthicsTo have a successful teaching career, you must plan and prepare for the day/week/term/year ahead. You constantly set goals and assess where you are in relation to your target. Failure is not an option when you are responsible for shaping the education of 25 to 30 children a year.In Sales, Marketing and business development the work is to a similar code, you need a strong work ethic and approach to be successful.

Melbourne, Victoria, Australia

Strong focus on customer satisfaction, building customer relationships and offering expert stylist advice which fits perfectly with each customer’s individual needs.▻ Submitted daily sales reports via end of day results, assisted in providing information on the store manager’s monthly reports with stock movement and in store stock audit.▻ Meet KPIs in self and team development, referrer satisfaction, process and efficiency and sales productivity.

Melbourne, Victoria, Australia

Responsible for assisting customers by gathering their needs, gathering their news and entertainment program preferences, and tailoring a package that suits them best, as well as for providing basic technical support and resolving complex billing issues.▻ Achieved challenging sales targets, successfully cross-selling, and up-selling products, recognized for achieving above target performance during pilot program of sales induction in customer service.

Bilbao, Basque Country, Spain

Responsible for being an assistant with the Teacher at the Tafe school to assist students with learning how to speak English with the interpretation from Spanish to English with reading, writing and speaking English with tasks and activities with teacher directed in class work and after-hours homework.

Melbourne, Victoria, Australia

The Property Investment Institute (PII) was founded in 2009 by a group of property investment professionals, with the aim to advise, find and secure property for buyers. Responsible for managing a defined number of Real Estate agency advertising accounts within assigned region.▻ Achieved sales targets with supporting documentation and met KPI’s by sourcing new business opportunities and maintaining a client base.▻ Liaised with business owners to develop Business coaching and email, advertising, and event campaigns to best suit their needs. Undertook cold calling to achieve new business and service calls with existing client base.

Melbourne, Victoria, Australia

10X are a group of accredited business coaches and professionals committed to helping small business owners and entrepreneur’s flourish.Responsible for successfully achieved Sales and Marketing advertising into designated publications.▻ Quote and negotiate prices in follow up of business coach clients, develop proposals, prepare booking dockets and set up accounts & organising events, Business coaching seminars.▻ Prepare 10x Business coaching advertising copy and produce resulting advertisements to capture new client base for business coaching satisfaction.▻ Exceeding annual budgets, supporting documentation, achieving KPIs.

Melbourne, Victoria, Australia

Sensis provides marketing services, platforms (Yellow Pages, White Pages, True Local, Whereis), and delivers SEO services, website products, social media, data and mapping solutions, and digital advertising services.▻ Identified and documented skill gaps in training and process improvement.▻ Compiled individual performance reviews based on customer experience.▻ Provided feedback to customer service representatives through the appropriate channels▻ Increased productivity from 30% to 100%, through the influence of effective strategies for time management and the full use of resources to deliver the clients required and desired result.

Melbourne, Victoria, Australia

Tapas To Go custom-designs a menu of Spanish Tapas, served in small portions like a traditional tapas, for events and celebrations.Responsible for all operations of the business from a start-up for food catering to functions and events and additional services in cooking classes, tapas tours and supplying catering to functions.▻ Managed growth and developed it into a reputable business in the food and hospitality industry and recognised as an expert in Spanish foods and wines.▻ Payments, payroll, employing staff and training, setting up and executed planning and organisational skills with catering.▻ Ensured strict adherence to OH&S and food safety procedures, in addition with all regulations from all the councils and the event organisers.▻ Initiated and developed business opportunities in further sales and all aspects of marketing, sales, advertising, accounting, financials, operations and logistics for the business.

Melbourne, Victoria, Australia

GIO-Suncorp provide general insurance of car, home and contents, CTP, boat, caravan, travel, business, public liability and workers compensation and life. Responsible for Sales and follow up services in insurance, personal includes, home & car, boat, motorcycle, Building & tenants Investors insurance and other types of insurance.▻ Needs analyst, conducted and consultative sales process all on the phone in the inbound, outbound call centre.▻ Responsible for taking payments over the phone in the call centre. Providing Information and sales services of the highest standard and maintaining an excellent business reputation for GIO Insurance.▻ Data entry—in-house program, updating information.▻ Maintained client database and contact list. Achieved over 150% in sales targets in my team.▻ In house activities, such as events and fundraising. Referral incentives and KPI’s

Advanced Diploma Of Business, Marketing

Activities and Societies: Student Activity Officer Feb 2003 to Dec 2003, Paid postion Rmit Leadership program Feb 2003 till Dec 2006..

Certificate Iv In Finance And Mortgage Broking, Business, Management, Marketing, And Related Support Services, Completed

Identify and interpret compliance requirements Use business technology Process applications for credit Prepare loan application on behalf.

Real Estate Agents Representative Course, Real Estate, Completed

CPPDSM4080A Work in the Real Estate Industry CPPDSM4007A Identify legal & Ethical Requirements of Property Management CPPDSM4008A Identify.

Bachelor Of Business, Marketing

Activities and Societies: Womens Soccer team manager -founder and creator of first Womens Soccer Team at Victoria University in 2006. I.

Graduate Diploma Of Education - Secondary Education, Majors - Business Methods And Middle Years, Grade Prep To Year 12

Activities and Societies: I was involved in the Avid Program at Point cook Secondary College for Students in year 10 to evolve.