• Investigate customer's problems and find solutions.• Communicate with customers via phone, email, or letter.• Hire, train, and terminate customer service agents.• Provide scripts to read from during phone calls.• Resolve complaints and order issues.• Keep abreast of new company products and services.• Issue refunds to customers.• Analyze data and statistics.• Compile and print reports on overall customer satisfaction.• Isolate and identify areas of… Show more • Investigate customer's problems and find solutions.• Communicate with customers via phone, email, or letter.• Hire, train, and terminate customer service agents.• Provide scripts to read from during phone calls.• Resolve complaints and order issues.• Keep abreast of new company products and services.• Issue refunds to customers.• Analyze data and statistics.• Compile and print reports on overall customer satisfaction.• Isolate and identify areas of improvement.• Train agents on how to adequately address problem over the phone or how to write correspondence.• Work with management on customer service initiatives.• Utilize social media to respond to customer complaints and praise. Show less

• Process orders via email or phone• Check data accuracy in orders and invoices• Contact clients to obtain missing information or answer queries• Act as an intermediary in negotiations between buyers and sellers, generally representing one or the other.• Maintain and update sales and customer records• Develop monthly sales reports• Communicate important feedback from customers internally• Ensure sales targets are met and report any deviations• Compare a property… Show more • Process orders via email or phone• Check data accuracy in orders and invoices• Contact clients to obtain missing information or answer queries• Act as an intermediary in negotiations between buyers and sellers, generally representing one or the other.• Maintain and update sales and customer records• Develop monthly sales reports• Communicate important feedback from customers internally• Ensure sales targets are met and report any deviations• Compare a property with similar properties that have recently sold to determine its competitive market price Show less

• Obtains client information by answering telephone calls; interviewing clients; verifying information.• Informs clients by explaining procedures; answering questions; providing information.• Maintains communication equipment by reporting problems.• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.• Accomplishes sales and organization mission by completing related results as needed.• route calls to appropriate… Show more • Obtains client information by answering telephone calls; interviewing clients; verifying information.• Informs clients by explaining procedures; answering questions; providing information.• Maintains communication equipment by reporting problems.• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.• Accomplishes sales and organization mission by completing related results as needed.• route calls to appropriate resource• follow up customer calls where necessary• document all call information according to standard operating procedures• complete call logs• produce call reports Show less

• Receiving telephone calls• Receiving client orders.• Receiving & sending Faxes & E-mails• Dealing directly with the clients. • Solving client's problems • Following up air conditions' installations with the clients• Following up the air conditions' maintenance with the clients.• Replying clients' questions about Shams El-Ahly… Show more • Receiving telephone calls• Receiving client orders.• Receiving & sending Faxes & E-mails• Dealing directly with the clients. • Solving client's problems • Following up air conditions' installations with the clients• Following up the air conditions' maintenance with the clients.• Replying clients' questions about Shams El-Ahly master card.• Telemarketing for Shams El-Ahly master card• Writing reports about client's complaints• All Secretary items Show less