Management - Egypt office

• June 2017 First Cochlear implants surgeries - Tanzania (MED-EL)• May 2017 Team Technical Training- Egypt (MED-EL) • April 2017 IFOS- Regional Temporal Bone course- Zimbabwe (MED-EL)• April 2017 Annual Meeting of Middle East Academy of Otolaryngology and Head and Neck Surgery- Dubai (MED-EL) • March 2017 TBD & CI Training Program – Cairo (MED-EL)• March 2017 Cochlear Implant and implantable hearing devices course- I had MED-EL Cochlear Implant training , “ CI programming- Attended Cochlear Implants Surgeries

1- making sure that work flow goes in a proper way from A to Z.2- Laboratory quality control “makes sure that all laboratory items match our Brand qualifications and turn back any items with manufacturing mistakes”.3- Customer service Quality Control and Customer Satisfaction.4- Market Supervision.5- Clients Issues and problem solving “Doctor satisfactions”6- Finance Reports.7- Store keeping. 8- Marketing9- Fitting all types of Hearing Aids10- Primary Maintenance (Change tube, cleaning HA, Change Filters, change HA housing items...etc)11- Preparing events like a seminar, workshop, conference… etc)12- Hiring and Training New staff.13- Strategic Consulting, including business plan & sales strategy development.14- Advising new businesses on formation of corporations and business structures, drafting privacy policies.15- Generated new development deals

Its a local distributor for Advanced Bionics. AB is a global leader in developing the most advanced cochlear implant systems in the world. Acquired by Sonova Holding AG and working with Phonak since 2009, AB develops cutting-edge cochlear implant technology that restores hearing to those with severe-to-profound hearing loss.My work was with the local distributor in Egypt has many parts:A- Trouble Shooting: Checking on damaged products, find out its problem and make an analysis report with it to head court in Cairo. Making primary maintenance before sending the product to mother company’s lab B- Fitting, software and programmingC- Attending implant surgeries, measuring Impedance and NRI TestD- Marketing

1- Opera International group, It’s an agent to a Swiss manufacture for hearing aids – Phonak- Phonak’s goal is to improve the quality of life of people with hearing loss. Phonak is the innovative force in hearing acoustics. With creative solutions, it strives to overcome technological limitations - so that all people are able to hear, understand and fully enjoy life's rich landscapes of sound. I worked in Cairo Branch till Alexandria Branch Opens from June 2011 till Oct 2011 In this period I got trained on( Fitting+ taking Impressions for Ear Molds + Primary Maintenance on Hearing Aids + primary laboratory skills on Shells and Ear Molds + Administration + finance + FM collection)I started in Alexandria Branch as Office Manager My Duties were as follow:1- Making sure that work flow goes in a proper way from A to Z.2- Laboratory quality control “makes sure that all laboratory items match our Brand qualifications and turn back any items with manufacturing mistakes”.3- Customer service Quality Control and Customer Satisfaction.4- Market Supervision.5- Clients Issues and problem solving “Doctor satisfactions”6- Finance Reports.7- Store keeping. That was from November 2011 till August 2013Starting From September 2013 till Current time my job was changed to operation manager I kept doing the same duties except the finance part and the store keeping. Meanwhile it been added to my job duties the following1- Marketing2- Fitting all types of Hearing Aids3- FM and Accessories Fitting4- Primary Maintenance (Change tube, cleaning HA, Change Filters, change HA housing items...etc)5- Preparing events like a seminar, workshop, conference… etc)6- Hiring and Training New staff.7- Cochlear Implant training “ CI programming”8- Attending Cochlear Implants Surgeries 9- Market analysis10- Weekly and monthly Market reports to the management.Fit and dispense hearing aids and recommend proper assistive devices according to patient needs

It was a collection agency one of many branches in 6 Arab countries its head court is in UAE it works with banks and corporate as external collection agency , my job was divided into 3 sections :1. Marketing supervisor:Following up with the marketing teams, analyze the progress week by week and giving the required advising to make the progress process goes faster. 2. Collection Supervisor & Operation MGR:Following up with the collection teams and observing the collection process, making sure that every collector reach his target whether by encouraging or discounting " Carrot or intimidation" policy3. Administration:• Making reports about the market and collection process.• Making two monthly reports about the target and every member achievement whether market or collection.• Connecting with our clients in the financial matters like commissions and review the payment sheet and payment confirmations in every account.• Networking with all our branches through the other 5 countries.• Making sure that our potential clients are well treated and there is no complain from any marketing representative.• Making an account sheet that contains all our income and our expenses.• MIS

i used to be the general manager office manager and personal assistant.