Director Of Operations
Current
Oct 2017 - Present
AeroLeads people directory · profile
Mona Cooper Email & Phone Number
Customer Relations leader who proactively inspires high-performing teams by solving problems and building relationships.
at
Code Ninjas
1 work email found
@codeninjas.com
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Customer Relations leader who proactively inspires high-performing teams by solving problems and building relationships.
Location
Greater Houston, United States, United States
Company size
Who is Mona Cooper? Overview
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Quick answer
Mona Cooper is listed as Customer Relations leader who proactively inspires high-performing teams by solving problems and building relationships. at Code Ninjas, a company with 852 employees, based in Greater Houston, United States, United States. AeroLeads shows a work email signal at codeninjas.com and a matched LinkedIn profile for Mona Cooper.
Mona Cooper previously worked as Director Of Operations at Code Ninjas and Supervisor – Customer Support Center at Your Helath Idaho. Mona Cooper holds Bachelors Degree, Bsw from Stephen F. Austin State University.
Company email context
Email format at Code Ninjas
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{first}.{last}@codeninjas.com
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Profile bio
About Mona Cooper
Customer Relations leader who proactively inspires high-performing teams to embrace challenges, consultative approach to solving problems and building relationships based on authenticity, vision, and integrity. Continuously learns and strives for personal and organizational excellence with an innate ability to identify and remove barriers through negotiation and communication. A team leader, mentor that empowers, appreciates and understands the value of both the individual and the team. Strategic mindset, sees the big picture, knows the assets, analyzes the opportunities, and executes the plan to exceed organizational expectations.
Listed skills include Stage, Comedy, Entertainment, Stand Up Comedy, and 5 others.
Current workplace
Mona Cooper's current company
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Code Ninjas
5 roles
Mona Cooper work experience
A career timeline built from the work history available for this profile.
Supervisor – Customer Support Center
Your Helath Idaho
- Directed the daily operations of this high-volume, Customer Service Center (CSC) by igniting and unifying customer service team applying lean and continuous process improvement methodologies. Planned, coordinated.
- Increased team productivity by 100% and overall team performance by 18% in 3 months
- Identified error in metric formulas and corrected to show 100% workforce metrics for improving staffing models and recruiting practices
- Revamped efficiency taskforce project improving the call disposition times by 44% and overall call center efficiency by 21%
Jul 2016 - Sep 2017
Project Analyst
Consulting project manager for construction site setup responsible for design, procurement, and installation of a 9000+ sq. ft. office space defining project deliverables and monitored status of tasks utilizing various analytical tools. Oversaw all daily operations, including projects, schedule, budget, contracts, and vendor accounts. Drafted action plans.
Oct 2015 - Jul 2016
Operations Manager
- Directed and coordinated the planning, development, and administration of the service and parts departments to ensure the achievement of companies goals, business plans, and strategy within the power generation.
- Maximized overall branch efficiency from 67% to 94%
- Reduced outstanding backlog covering 2 branches in 9 states, by 78%, and increased company NOI over 30% within 8 months
- Expanded the overall size of the department by 65%
- Developed and restructured the policy and procedures directly impacting the improvement of sales, rentals, service, marketing, and new service development
Oct 2012 - Oct 2014
Operations Analyst
Department Of Homeland Security
- Operated in various agencies within the national security sector with duties encompassing operations center assistance for all needs: inventory control, security special operations, and working with management.
- Created file tracking process leading to the first time audit pass and moving from efficiency of 67% efficiency to 99.9% and maintaining for the remainder of tenure
- Awarded 5 Commendation letters for outstanding employee contribution and exemplary service
- Received 4 time off awards for exceeding audit goals
- Promoted from US Citizenship and Immigration Services to Immigration Customs Enforcements Office of the Principal Legal Advisor to run the largest and most comprehensive legal docket for 14 attorneys
May 2004 - Oct 2012
Team & coworkers
Colleagues at Code Ninjas
Other employees you can reach at codeninjas.com. View company contacts for 852 employees →
AH
Alexander Hackbart
Colleague at Code Ninjas
Winnipeg, Manitoba, Canada, Canada
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SP
Shefali Patel
Colleague at Code Ninjas
Bowie, Maryland, United States, United States
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SK
Surya Kambhampati
Colleague at Code Ninjas
Buffalo Grove, Illinois, United States, United States
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AR
Ann Ramirez
Colleague at Code Ninjas
Torrance, California, United States, United States
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HA
Humza Ali
Colleague at Code Ninjas
Maple, Ontario, Canada, Canada
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JT
James Tolen
Colleague at Code Ninjas
Surrey, British Columbia, Canada, Canada
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KM
Kane Mcnabb
Colleague at Code Ninjas
Corvallis, Oregon, United States, United States
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TN
Tony Nguyen
Colleague at Code Ninjas
Canada, Canada
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CN
Code Ninjas
Colleague at Code Ninjas
Dallas-Fort Worth Metroplex, United States
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DK
Dillen Koranteng
Colleague at Code Ninjas
Charlotte, North Carolina, United States, United States
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Alexander Hackbart
Colleague at Code Ninjas
Winnipeg, Manitoba, Canada, Canada
View →
SP
Shefali Patel
Colleague at Code Ninjas
Bowie, Maryland, United States, United States
View →
SK
Surya Kambhampati
Colleague at Code Ninjas
Buffalo Grove, Illinois, United States, United States
View →
AR
Ann Ramirez
Colleague at Code Ninjas
Torrance, California, United States, United States
View →
HA
Humza Ali
Colleague at Code Ninjas
Maple, Ontario, Canada, Canada
View →
JT
James Tolen
Colleague at Code Ninjas
Surrey, British Columbia, Canada, Canada
View →
KM
Kane Mcnabb
Colleague at Code Ninjas
Corvallis, Oregon, United States, United States
View →
TN
Tony Nguyen
Colleague at Code Ninjas
Canada, Canada
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CN
Code Ninjas
Colleague at Code Ninjas
Dallas-Fort Worth Metroplex, United States
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DK
Dillen Koranteng
Colleague at Code Ninjas
Charlotte, North Carolina, United States, United States
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2 education records
Mona Cooper education
Bachelors Degree, Bsw
Associates Degree, Automotive And Diesel Technology
Univeral Technical Institute
FAQ
Frequently asked questions about Mona Cooper
Quick answers generated from the profile data available on this page.
What company does Mona Cooper work for?
Mona Cooper works for Code Ninjas.
What is Mona Cooper's role at Code Ninjas?
Mona Cooper is listed as Customer Relations leader who proactively inspires high-performing teams by solving problems and building relationships. at Code Ninjas.
What is Mona Cooper's email address?
AeroLeads has found 1 work email signal at @codeninjas.com for Mona Cooper at Code Ninjas.
Where is Mona Cooper based?
Mona Cooper is based in Greater Houston, United States, United States while working with Code Ninjas.
What companies has Mona Cooper worked for?
Mona Cooper has worked for Code Ninjas, Your Helath Idaho, M+W Group, Kinsley Power Systems, and Department Of Homeland Security.
Who are Mona Cooper's colleagues at Code Ninjas?
Mona Cooper's colleagues at Code Ninjas include Alexander Hackbart, Shefali Patel, Surya Kambhampati, Ann Ramirez, and Humza Ali.
How can I contact Mona Cooper?
You can use AeroLeads to view verified contact signals for Mona Cooper at Code Ninjas, including work email, phone, and LinkedIn data when available.
What schools did Mona Cooper attend?
Mona Cooper holds Bachelors Degree, Bsw from Stephen F. Austin State University.
What skills is Mona Cooper known for?
Mona Cooper is listed with skills including Stage, Comedy, Entertainment, Stand Up Comedy, Acting, Improvisation, Emcee, and Theatre.
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