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Mona Cooper Email & Phone Number

Customer Relations Leader & Problem Solver Who Cultivates High-Performance Teams to Exceed All Expectations at H-E-B
Location: Greater Houston, United States, United States 7 work roles 2 schools
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Role
Customer Relations Leader & Problem Solver Who Cultivates High-Performance Teams to Exceed All Expectations
Location
Greater Houston, United States, United States
Company size

Who is Mona Cooper? Overview

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Mona Cooper is listed as Customer Relations Leader & Problem Solver Who Cultivates High-Performance Teams to Exceed All Expectations at H-E-B, a company with 19761 employees, based in Greater Houston, United States, United States. AeroLeads shows a matched LinkedIn profile for Mona Cooper.

Mona Cooper previously worked as Department Manager Bakery at H-E-B and Director Of Operations at Code Ninjas. Mona Cooper holds Bachelor Of Social Work, Social Work from Stephen F. Austin State University.

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H-E-B

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Profile bio

About Mona Cooper

Mona Cooper is a Customer Relations leader who proactively inspires high-performing teams to embrace challenges, consultative approach to solving problems and building relationships based on authenticity, vision, and integrity. Continuously learns and strives for personal and organizational excellence with an innate ability to identify and remove barriers through negotiation and communication.      ✔ Identified & Corrected Metric Formulas Error, Improving Staffing Models & Recruiting Practices     ✔ Reduced Backlog of 2 Branches in 9 states, by 78%, Increasing NOI 30%+ in 8 months     ✔ Increased Team Productivity by 100% and Performance by 18% in 3 Months     ✔ Maximized Overall Branch Efficiency from 67% to 94%As a team leader and mentor that empowers, Mona Cooper appreciates and understands the value of both the individual and the team. Her strategic mindset, sees the big picture, knows the assets, analyzes the opportunities, and executes the plan to exceed organizational expectations.If you are open to sharing best practices or brainstorming on:     ✔ Implementing Lean Strategies in Operations to Efficiently Increase Profitability     ✔ Increasing the Effectiveness of Business by Building Solid Relationships     ✔ Developing a Culture of Success that Drives InnovationContact Mona Cooper          ✉ MonaCooperUSA @ Gmail . com                📱+1-409-457-4427

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H-E-B
H-E-B
Customer Relations Leader & Problem Solver Who Cultivates High-Performance Teams to Exceed All Expectations
san antonio, texas, united states
Website
Employees
19761
AeroLeads page
7 roles

Mona Cooper work experience

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Department Manager Bakery

Current

Texas, United States

H-E-B-Bryan/College Station July 2020-PresentDepartment Manager-BakeryEmployee Management: Measured and monitored employee performance for 21partners across 7 sub departments. Mentored, coached and trained partners whileleading by example. Facilitated corporate and department specific training initiatives.Cultivated a positive workspace to build a stellar.

Jul 2020 - Present

Director Of Operations

Houston, Texas Area

  • As a Director of Operations for Code Ninjas, Mona Cooper spearheaded the daily operations of the corporate coding center for this innovative, technology training company that partners with entrepreneurs serving.
  • Strengthened memberships by 25% in collaboration with Sales team
  • Cultivated business partnerships upgrading and maintaining a retention rate to 95%
  • Exceeded yearly revenue goals by 26%
Oct 2017 - Nov 2018

Operations Supervisor

Boise, Idaho Area

  • As the Operations Supervisor of the Customer Support Center for Your Health Idaho, Mona Cooper directed the daily operations of this high-volume, Customer Service Center (CSC) by igniting and unifying customer service.
  • Increased team productivity by 100% and overall team performance by 18% in 3 months
  • Identified error in metric formulas and corrected to show 100% workforce metrics for improving staffing models and recruiting practices
  • Revamped efficiency taskforce project improving the call disposition times by 44% and overall call center efficiency by 21%
Jul 2016 - Sep 2017

Project Analyst

Boise, Idaho Area

As a Project Analyst for the M+W GROUP, Mona Cooper acted as the consulting project manager for construction site setup responsible for design, procurement, and installation of a 9000+ sq. ft. office space defining project deliverables and monitored status of tasks utilizing various analytical tools. Oversaw all daily operations, including projects.

Nov 2015 - Jul 2016

Operations Manager

East Granby, CT

  • As an Operations Manager for Kinsley Power Systems, Mona Cooper directed and coordinated the planning, development, and administration of the service and parts departments to ensure the achievement of companies goals.
  • Maximized overall branch efficiency from 67% to 94%
  • Reduced outstanding backlog covering 2 branches in 9 states, by 78%, and increased company NOI over 30% within 8 months
  • Expanded the overall size of the department by 65%
  • Developed and restructured the policy and procedures directly impacting the improvement of sales, rentals, service, marketing, and new service development
Oct 2012 - Apr 2014

Operations Analyst

Greater New York City Area

  • As an Operations Analyst for the U.S. Department of Homeland Security, in Newark, NJ, Mona Cooper operated in various agencies within the national security sector with duties encompassing operations center assistance.
  • Created file tracking process leading to the first time audit pass and moving from efficiency of 67% efficiency to 99.9% and maintaining for the remainder of tenure
  • Awarded 5 Commendation letters for outstanding employee contribution and exemplary service
  • Received 4 time off awards for exceeding audit goals
  • Promoted from US Citizenship and Immigration Services to Immigration Customs Enforcements Office of the Principal Legal Advisor to run the largest and most comprehensive legal docket for 14 attorneys
May 2004 - Oct 2012

General Manager

Honda Car Shops

Houston, Texas Area

May 1996 - Feb 2002
Team & coworkers

Colleagues at H-E-B

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2 education records

Mona Cooper education

FAQ

Frequently asked questions about Mona Cooper

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What company does Mona Cooper work for?

Mona Cooper works for H-E-B.

What is Mona Cooper's role at H-E-B?

Mona Cooper is listed as Customer Relations Leader & Problem Solver Who Cultivates High-Performance Teams to Exceed All Expectations at H-E-B.

Where is Mona Cooper based?

Mona Cooper is based in Greater Houston, United States, United States while working with H-E-B.

What companies has Mona Cooper worked for?

Mona Cooper has worked for H-E-B, Code Ninjas, Your Health Idaho, M+W Group, and Kinsley Power Systems.

Who are Mona Cooper's colleagues at H-E-B?

Mona Cooper's colleagues at H-E-B include Lupe Flores, Taylor Martin, Jon Adickes, Raffael Ross, and Lisa Stewart.

How can I contact Mona Cooper?

You can use AeroLeads to view verified contact signals for Mona Cooper at H-E-B, including work email, phone, and LinkedIn data when available.

What schools did Mona Cooper attend?

Mona Cooper holds Bachelor Of Social Work, Social Work from Stephen F. Austin State University.

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