Mona Cooper is a Customer Relations leader who proactively inspires high-performing teams to embrace challenges, consultative approach to solving problems and building relationships based on authenticity, vision, and integrity. Continuously learns and strives for personal and organizational excellence with an innate ability to identify and remove barriers through negotiation and communication. ✔ Identified & Corrected Metric Formulas Error, Improving Staffing Models & Recruiting Practices ✔ Reduced Backlog of 2 Branches in 9 states, by 78%, Increasing NOI 30%+ in 8 months ✔ Increased Team Productivity by 100% and Performance by 18% in 3 Months ✔ Maximized Overall Branch Efficiency from 67% to 94%As a team leader and mentor that empowers, Mona Cooper appreciates and understands the value of both the individual and the team. Her strategic mindset, sees the big picture, knows the assets, analyzes the opportunities, and executes the plan to exceed organizational expectations.If you are open to sharing best practices or brainstorming on: ✔ Implementing Lean Strategies in Operations to Efficiently Increase Profitability ✔ Increasing the Effectiveness of Business by Building Solid Relationships ✔ Developing a Culture of Success that Drives InnovationContact Mona Cooper ✉ MonaCooperUSA @ Gmail . com 📱+1-409-457-4427