Mona El Sayed Email & Phone Number

Tunis, Tunisia

Tunisia

1. Assisting with setting up examination venues by laying out stationery, equipment and examination papers following strict procedures.2. Assisting candidates before the start of examinations by directing them to their seats and advising them about possessions permitted in examination venues.3. Offering advice and guidance to unregistered candidates without allocated seats.4. Ensuring that candidates do not talk once inside examination venues.5. Invigilating during examinations, dealing with queries raised by candidates and dealing with examination irregularities under strict procedures.6. Checking attendance during examinations, recording details of late arrivals and early leavers.7. Collecting and collating scripts at the end of the examination under strict procedures.8. Supervising candidates leaving examination venues, ensuring that candidates leave venues in an orderly and quiet manner.

Tunisia

Teaching English as a Second Language to Young Learners and AdultsBeginner / Elementary / Pre-Intermediate Levels

Tunisia

1. Deliver Soft Skills Training Session for New Hires2. Supporting and assisting with hiring, training and scheduling to maximize staff productivity and impact.3. Coaching and developing employees to reach their full potential through monitoring, assessment and feedback.(1 to 1 Sessions – Debriefs –Individual Performance Monthly Follow Up)Keeping Management Team informed of issues and trends on the floor.4. Handling escalated customer concerns.5. Participating in cross-functional communications and meetings to support the Customer Care department.6. Performing quality monitoring regularly and maintain documentation of results.7. Routinely measuring customer satisfaction (internal customer) through formal and informal means and works with8. Management team to develop processes to respond to needs as identified. Ensuring KPI Results are met.9. Take the Daily Attendance10. Supervising the Payroll and Personnel Administration

Tunisia

Inbound Calls / E-mails treating UK CustomersDelivering Soft Skills Training Sessions (Developing / ensuring effective Communication Skills)

Tunisia

Reservation & Confirmation Service of Alitalia Airlines

Tunisia

Outbound Calls on Ireland & Pre-scoring Agent Risk Prevention

Tunisia

Outbound Calls to UK leads

Celta - Certificate In Teaching Speakers Of Other Languages, Teaching English As A Second Or Foreign Language/Esl Language Instructor

Bachelor Degree In Computer And Commercial Studies

High School

Elemantry