Assist in the development of Emma by AXA, the all-in-one insurance & health services platform for customers.• Provide comprehensive business analysis and process review support for initiatives, product implementation, and project execution.• Collect, analyze, and document business needs and requirements in Business Requirement Specification, ensuring alignment between business and tech.• Execute user acceptance testing, prepare training materials, and provide post-implementation support to end users. Assist in project coordination.

Managing the development and the growth of digital credit solutions - HKT Flexi and PayLater@• Assist in project delivery from end-to-end , collaborating closely with stakeholders to understand requirements, document needs, oversee development, and ensure timely project delivery.• Leverage production data analysis to optimize the product, including monitoring KPIs, identifying trends, and providing valuable insights for data-driven decision-making.• Managing internal controls, IT resources, and budget to ensure regulatory compliance and cost-effective operations.

Assisted in the development of a digital wealth planning product.• Apply user-centered design principles to develop intuitive and impactful interfaces that drive user engagement and adoption.• Create prototypes and wireframes that effectively communicate UX/UI design concepts, enabling valuable stakeholder feedback and iterative improvements.• Conducting industry research to stay abreast of trends and best practices, providing valuable insights to support product development and marketing strategies.

Introduction to strategic thinking and design thinking, coupled with project management, to meet business objectives and improve service delivery. Using a data-driven approach to identify, analyse and solve complex business problems on a case-study basis.