Mona Lai is a Acting as Group Vice President - Global Business Operations and Transformation at Crown Information Management. She possess expertise in crm, operations management, business development, strategic planning, management and 7 more skills. She is proficient in Mandarin Chinese. Colleagues describe her as "Mona worked for me and my global team when I was head of the Records Management Division at Crown until my retirement in 2019 from 2013. The decision to take Mona on from an internal company transfer was a great one. Mona was an outstanding performer and gained the respect of all those with whom she had contact as well as developing a position of respect within the Records Management Industry. She can work on projects as an individual as well as being part of a team. She has also demonstrated her abilities as a great team leader and mentor to others. She has a very detailed strategic and forward-thinking mind set. Mona as well as leading will seek out help and the opinions of her peers and team to ensure consistency and success in everything she does. I am happy to recommend Mona." and "I have had the privilege of having Mona as my mentor in Crown. Mona is a deep strategic thinker with a keen sense of business acumen. As the Group Head of Business Development, Mona's knowledge on current global trends in the records management industry is nothing short of admirable, and she has consistently demonstrated her talents and expertise in managing, and in many cases, exceeded the expectations of clients. Mona's capabilities are invaluable and backed by years of industrial experience, any organization would undoubtedly benefit from having a person of Mona's calibre among their ranks."