Mona M. Email and Phone Number
As a diligent and results-oriented data analyst, my experience with clients has honed my excellent communication abilities, allowing me to express detailed information in a way that offers considerable value. I enjoy looking into challenging issues, drawing conclusions from facts, and putting those conclusions together clearly and understandably. My enthusiasm for fostering meaningful connections and making a positive contribution to a thriving professional community blend in perfectly with my desire to work in a diverse workplace. I actively look for creative solutions, rapidly adopt new tools and trends, and accept developing technology since I am technologically savvy. I'm a hands-on worker who does best when allowed the latitude to take initiative, go above and beyond, and deliver quantifiable results. My analytical approach is strongly grounded in a detail-oriented atmosphere that encourages innovation and teamwork. This aligns with my view that learning is an exciting process, especially when it comes to data analysis.
The Home Depot Canada
View- Website:
- homedepot.ca
- Employees:
- 4607
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Customer Support RepresentativeThe Home Depot Canada Mar 2024 - PresentVaughan, Ontario, CanadaAs a Customer Service Specialist at The Home Depot, I am dedicated to providing exceptional service to our customers. My responsibilities include:Assisting customers with product inquiries and providing personalized recommendations to meet their needs.Managing and resolving customer issues efficiently and professionally to ensure a positive shopping experience.Collaborating with team members to maintain a well-organized and customer-friendly store environment.Handling special orders and coordinating with various departments to fulfill unique customer requests.Utilizing my knowledge of Home Depot products and services to educate customers and enhance their overall experience.My role requires strong communication skills, attention to detail, and a commitment to customer satisfaction. I am proud to contribute to a team that values quality service and strives to exceed customer expectations every day.
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Sales Associate And BookkeeperHomeprove Inc. Dec 2023 - PresentOntario, CanadaAccelerated sales growth by developing and implementing targeted sales strategies, resulting in an expanded client base for commercial and industrial cleaning services.Increased client engagement by understanding client goals and budgets, and collaborating with the marketing team to create compelling presentations and proposals that aligned with client needs.Enhanced service offerings by providing valuable client insights, which contributed to the improvement and customization of janitorial and maintenance solutions, driving higher customer satisfaction.Post journal entries and responsible for all account reconciliations and monthly balance sheets, including bank accounts, and credit cards.Oversee all A/R and ensure timely collection of payments due.Manage weekly AP and vendor invoices and payment processing, including collecting and maintaining all required documentation.Record all income and deposits and maintain records.
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VolunteerCcsyr Jan 2024 - May 2024York, Ontario, Canada
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Financial And Hr AnalystFara Vira Tejarat Asia Jul 2021 - Oct 2023Tehran, IranAchieved 98% accuracy in compliance reports by maintaining data integrity for regulatory filings.overseen and kept up financial systems.derived insights from intricate datasets, improving data-driven decision-making by 12%.facilitated the highest level of data-driven decision-making, which increased organizational efficiency by 5%.found ways to improve workflow, which led to a 10% decrease in operating expenses.15% increase in total efficiency was attained through data analysis and process optimization to maximize team productivity.
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Human Resources AssistantFebco Group May 2018 - Jul 2021Tehran, IranAssisted in analyzing HR business processes, contributing to a 5% improvement in efficiency.Provided support for the implementation of a new HR system, resulting in a 10% reduction in processing time.Supported HR data management within L&D, resulting in a 25% increase in training program effectiveness.Contributed to curriculum planning and training material development for three new courses.Contributed to data integrity audits, identifying and rectifying discrepancies, improving accuracy by 5%.Assisted in gathering and extracting data for analysis, handling a dataset of 1,000 records monthly. -
AccountantFebco Group Oct 2015 - May 2018Tehran, IranConducted daily entry of key financial transactions into the database, ensuring 100% accuracy.Prepared monthly profit and loss reports, resulting in a 15% increase in financial transparency.Managed monthly, quarterly, and annual closings, meeting all deadlines and improving efficiency by 25%.Employed computer-assisted audit techniques during annual audits, demonstrating proficiency in audit software and contributing to the successful completion of 3 audits.Analyzed financial reports, identifying and reporting 12 discrepancies to the financial manager for resolution.Conducted regular reviews, resulting in a 100% compliance rate with relevant financial laws.
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Customer Service RepresentativeFebco Group Oct 2012 - Oct 2015Tehran, IranProcessed customer transactions, scanning and verifying product prices with a 100% accuracy rate.Handled returns and exchanges, reducing processing time by 17% through streamlined procedures.Provided pricing and delivery information, contributing to a 12% improvement in customer satisfaction.Recorded and addressed customer interactions, successfully resolving 80% of complaints.Updated the customer database, leading to a 14% increase in data accuracy.Assisted in new customer onboarding, ensuring a seamless transition for 15 new clients monthly.
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CashierPersonage Sep 2011 - Oct 2012Tehran, IranGreeted an average of 50 customers daily in a friendly and welcoming manner.Assisted customers with more than 55 product inquiries, showcasing in-depth product knowledge.Processed an average of 70 sales transactions daily with 100% accuracy.Handled various payment methods, including cash, credit/debit cards, and mobile payments.Maintained an accurate cash drawer, preventing discrepancies in all transactions.
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BookkeeperYaran Feb 2010 - Sep 2011Tehran, IranOrganized accounts payable and accounts receivable, resulting in a 15% reduction in late payments.Recorded cash, checks, and fixed assets, maintaining 100% accuracy in financial journals.
Mona M. Education Details
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Business Analytics
Frequently Asked Questions about Mona M.
What company does Mona M. work for?
Mona M. works for The Home Depot Canada
What is Mona M.'s role at the current company?
Mona M.'s current role is Business and Data Analyst | Finance & HR Expertise.
What schools did Mona M. attend?
Mona M. attended Seneca Polytechnic, Islamic Azad University.
Who are Mona M.'s colleagues?
Mona M.'s colleagues are Mieke Spapen, Olivia Jones, Jacques Gougeon, Hesham Zegali, Antonio Zurita Bravo, Hanna San, Kirushan Bolenthiran.
Not the Mona M. you were looking for?
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Mona El-Tahan, B.Sc., M.Eng., MBA, FEC, P.Eng.
Bauline, Nl -
Mona Persaud
15 Years Experience As A Professional Banker And 13 Years As An Executive Assistant; Aspiring Human Resources ProfessionalMarkham, On1rbc.com -
2gmail.com, weishauptdesign.com
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