Mona Malik Email & Phone Number

New Zealand

Auckland, New Zealand

 Answering incoming calls related to flight bookings in a professional manner. Recording details of all inquiries, comments and complaints. Handling schedule change queues and sending updated e-ticket emails to customers. Working on outbound calling queues whenever required. Documenting each and every call with relevant comments.

Auckland, New Zealand

 Imaging, asset and bios tagging computers for customers. Configure Cisco, FortiGate and Nokia routers. Refurbishment and IOS update. Setting up computer and Network devices for end users.

Gurugram, Haryana, India

Serving as the first point of contact for customers seeking technical assistance over thephone or email. Diagnose and troubleshoot software and hardware problems and help customers installapplications and programs. Talk to clients through a series of actions, either via phone, email or chat, until they’vesolved a technical issue. Researching, diagnosing, troubleshooting and identifying solutions to resolve systemissues. Following standard procedures for… Show more Serving as the first point of contact for customers seeking technical assistance over thephone or email. Diagnose and troubleshoot software and hardware problems and help customers installapplications and programs. Talk to clients through a series of actions, either via phone, email or chat, until they’vesolved a technical issue. Researching, diagnosing, troubleshooting and identifying solutions to resolve systemissues. Following standard procedures for proper escalation of unresolved issues to theappropriate internal teams. Conduct remote troubleshooting. Walk the customer through the problem-solving process. Provide accurate information on IT products or services. Refer to internal database or external resources to provide accurate tech solutions. Ensure all issues are properly logged. Show less

Noida Area, India