Mona Mohi El Din Email & Phone Number

Cairo, Egypt

Cairo, Egypt

• Set the overall vision and strategic success plan for Cisco's customer.• Deeply understands the customer business goals, environment, pain points and operational maturity.• Build and encourage strong customer executive relationships to develop a holistic and deep view of immediate needs and current programs.• Help the customer accelerate through the value lifecycle to realize their outcomes and drive successful renewals.• Implement a success strategy across the account using partners as appropriate• Provide detailed and documented requirements to cross functional teams that improve the impact of the customer experience• Drive post-sales orchestration of all company wide and partner resources (people and assets) in support of their customers business objectives.• Develop and deliver Quarterly Success Reviews in partnership with account team.• Accelerate Cisco's transformation to a software and services company.

Cairo, Egypt

Meet revenue targets and quarterly KPIs assigned by successfully leading the assigned Account Management team.Ensure the customers’ inquiries and requests are handled in a timely manner in order to provide the best-in-class customer success experience.Support the assigned Account Management team Key accounts' lifecycle process achieving upselling and cross-selling and drive renewals. Present sales, revenue, and expenses reports and realistic forecasts to the management team.Manage training, process ownership, and coordinating daily tasks.Develop service procedures, policies, and standards.Recruit, mentor, and develop the Account Management team members and nurture an environment where they can excel through encouragement and empowerment.

Cairo Governorate, Egypt

Successfully leading a team to achieve the revenue target and best customer experience.Support the assigned Account Management team in communicating, following up, and addressing customers’ needs, complaints and business recommendations.Service and support existing and new clientsIncrease revenue and retention rate for assigned accountsPrepare reporting and account documentationWork directly with client decision-makersOpen new leads and get new clients.

Cairo, Egypt

Consistent achievement of the monthly revenue targetService and support existing and new clientsIncrease revenue and retention rate for assigned accounts through a trusted advisor methodology Prepare reporting and account documentationWork directly with client decision-makersOpen new leads and get new clients

Egypt

Creating, planning and implementing sales strategy and strategic sales and business development initiatives to expand our vendors database.Create and conduct effective proposal presentations, negotiate, quoting the rates and terms of conditions to sign the contract, and bring vendors on-board.Identifying opportunities at existing and potential new customers and partners in Egypt.Cold calling up qualified sales prospects.Planning event details and aspects, including seating, dining and guests.

Cairo, Egypt

- Planning, preparing and delivering curriculum - Preparing educational content such quizzes and worksheets- Creating on hands education experience and activities- Parental alignment - Tracking Development

Smart Village

- Act as a front-line interface with customers of Vodafone UK Customers.- Role involves responding to customers over the phone and resolving their inquiries.- Communicate positively with all involved parties in order to facilitate customer's reception of the expected distinguished service.

Egypt

- provides instructional and clerical support for classroom teachers.- Tutors and assists children in their learning - Overseeing their recreation, diet, health, and personal development.- Implementing the individual and group activity plans to stimulate growth in language, social, and motor skills, fine motor development and self-help manners.

Bachelor’S Degree, Alasun Faculty - English Language And Literature, Good

Activities and Societies: Model of American Congress MAC, Cairo University Model of American Congress Suzan Mubarak Peace Movement

High School, Literature, 95 %

Activities and Societies: Model of American Congress 2008 Suzan Mubarak Peace Movement 2009